Subject: Ticket Assigned - Refund back to Benefit
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 01 Apr 2023 07:15:31 +0000

Hi Nikhil Bishnoi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Refund back to Benefit Reynaldo Santiago                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi reynaldo santiago, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  5926456 Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  agent Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Main Menu Bot:  Hi reynaldo santiago, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  7384137242 Bot:    Thanks, your order is Collected     We checked and your order was collected on 2022-12-08     Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:06 AM, 01st Apr                     Reynaldo Santiago                    5926456           10:07 AM, 01st Apr                   Ziena                   Good Morning Reynaldo, Thank you for contacting Centrepoint, This is Ziena, I will be happy to assist you today.           10:11 AM, 01st Apr                     Reynaldo Santiago                    hi. wanted to get  some update 5926456           10:11 AM, 01st Apr                   Ziena                   Please allow me a moment to check this for you.           10:12 AM, 01st Apr                     Reynaldo Santiago                    ok           10:12 AM, 01st Apr                   Ziena                   Thank you for allowing me the time to check. I appreciate your patience.           10:17 AM, 01st Apr                     Reynaldo Santiago                    ok           10:17 AM, 01st Apr                   Ziena                   Kindly note that we have processed the refund of your order 7384137242 to your my credit           10:19 AM, 01st Apr                     Reynaldo Santiago                    my credit??           10:19 AM, 01st Apr                     Reynaldo Santiago                    you mean to my bank account ?           10:20 AM, 01st Apr                   Ziena                   The amount was refunded to your my credit wallet           10:21 AM, 01st Apr                     Reynaldo Santiago                    my credit. wallet???           10:21 AM, 01st Apr                   Ziena                   Would you like us to transfer the amount to your bank account?           10:21 AM, 01st Apr                     Reynaldo Santiago                    yes.    abd thats why i. got. this.  complaint. number.      for that. issue. to transfer.  to my bank. account           10:22 AM, 01st Apr                     Reynaldo Santiago                    you mean.     the money is.  still in my credit wallet?           10:22 AM, 01st Apr                   Ziena                   I am truly sorry about this delay           10:23 AM, 01st Apr                   Ziena                   Please be assured that all the necessary actions will be taken to get this issue sorted as soon as possible.           10:23 AM, 01st Apr                     Reynaldo Santiago                    if you. were in my.  side.   i dont know how you understand all of this. things. .           10:24 AM, 01st Apr                   Ziena                   Kindly note that we will remove the amount from your my credit wallet and then refunded to the same card you have paid from           10:25 AM, 01st Apr                     Reynaldo Santiago                    i got. a.  complaint. number. to transfer my.   mo ey to my. bank. account.  wondering.  why.  the.    credit wallet involved           10:26 AM, 01st Apr                     Reynaldo Santiago                    to the fact. that. works ?  After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.  Paid by card - card issuer may take an additional 2-15 business days to process the transaction. Paid by PayPal - may take an additional 4-15 business days to process the transaction. Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.  Canceled your order? Your refund will depend on your payment method.  Paid by card - card issuer may take an additional 2-15 business days to process the transaction. Paid by PayPal - may take an additional 4-15 business days to process the transaction.           10:26 AM, 01st Apr                     Reynaldo Santiago                    just wondering. all this. things. why.  making it complicated.           10:27 AM, 01st Apr                     Reynaldo Santiago                    to be honest. this issue.   is. not to my. side. anymore.   why. why i suffered. too much.           10:27 AM, 01st Apr                   Ziena                   We sincerely apologize for any inconvenience caused           10:27 AM, 01st Apr                     Reynaldo Santiago                    why.   do i need to sudfer this too much.           10:28 AM, 01st Apr                   Ziena                   We can understand that this must be annoying and frustrating for you but rest assured that we will definitely solve your problem properly and in a way that you will be satisfied.           10:28 AM, 01st Apr                     Reynaldo Santiago                    and why. you cant. able to do. some. action.  for your costumer. who is suffering.  from your. mistake           10:28 AM, 01st Apr                     Reynaldo Santiago                    again i got a. complain number.  because.  i. complaint last. time. that why they put my money to. credit wallet. to the fact that i use.  my card. and now.      they not. do action ??     this is not.   tolerable.  or. this is.   unfair           10:30 AM, 01st Apr                     Reynaldo Santiago                    i would like to request. to transfer me. to.   your.   manager.           10:31 AM, 01st Apr                     Reynaldo Santiago                    this is too much           10:31 AM, 01st Apr                   Ziena                   We assure you that the issue will be resolved and the refund will be processed to your account as soon as possible           10:31 AM, 01st Apr                     Reynaldo Santiago                    no.   inwant. to talk to your manager           10:31 AM, 01st Apr                     Reynaldo Santiago                    can i request to transfer me           10:32 AM, 01st Apr                     Reynaldo Santiago                    to your manager           10:32 AM, 01st Apr                     Reynaldo Santiago                    that is what i want           10:33 AM, 01st Apr                   Ziena                   We kindly ask you to allow us some time to do the needful           10:34 AM, 01st Apr                     Reynaldo Santiago                    the issue  since. august until now.           10:35 AM, 01st Apr                     Reynaldo Santiago                    i wanted. you to transfer me to your. manager please           10:35 AM, 01st Apr                   Ziena                   Please allow me a moment           10:37 AM, 01st Apr                     Reynaldo Santiago                    transfer me. to your manager           10:37 AM, 01st Apr                     Reynaldo Santiago                    5mins  to response?           10:41 AM, 01st Apr                   Nikhil                   Good Morning Reynaldo, My name is Nikhil and i am the Duty Supervisor.           10:44 AM, 01st Apr                     Reynaldo Santiago                    wondering about  my complaint           10:45 AM, 01st Apr                     Reynaldo Santiago                    just found out that  they didnt do  some action           10:46 AM, 01st Apr                   Nikhil                   We can see that your concern is regarding the refund for the order id 7384137242, back to the original mode of payment.           10:46 AM, 01st Apr                     Reynaldo Santiago                    which is??           10:47 AM, 01st Apr                   Nikhil                   As per the system, we can see that your My Credit of BHD 15.90 was disabled and we have already asked the Finance team to re-process the refund to your Benefit card.           10:47 AM, 01st Apr                   Nikhil                   The process will take around 7-10 business days. We would request you to please allow us this time to do the needful.           10:48 AM, 01st Apr                     Reynaldo Santiago                    but  i hve the complaint number gecause thats my concern           10:48 AM, 01st Apr                     Reynaldo Santiago                    thats why i hve complaint number           10:49 AM, 01st Apr                     Reynaldo Santiago                    then i called that  still not doing anything           10:49 AM, 01st Apr                   Nikhil                   We are working on it.           10:50 AM, 01st Apr                     Reynaldo Santiago                    whats the purpose  of my complaint number. if your team not working on it           10:50 AM, 01st Apr                     Reynaldo Santiago                    Returned some items? Here's how your refund works ?  After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.  Paid by card - card issuer may take an additional 2-15 business days to process the transaction. Paid by PayPal - may take an additional 4-15 business days to process the transaction. Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.  Canceled your order? Your refund will depend on your payment method.  Paid by card - card issuer may take an additional 2-15 business days to process the transaction. Paid by PayPal - may take an additional 4-15 business days to process the transaction.           10:51 AM, 01st Apr                   Nikhil                   We understand your frustration, but to re-process the refund we need to reverse the credit to my Credit.           10:52 AM, 01st Apr                   Nikhil                   Which is done from our end and we have already notified the Finance Team to reprocess the refund.           10:52 AM, 01st Apr                     Reynaldo Santiago                    the complaint. number. i. present.  was given to me.  about my complain. why they put my money. to. credit. wallet.  i. not pay it by. cash  i paid it. buy. card. so.   must. to send it back to my. card.  correct           10:52 AM, 01st Apr                     Reynaldo Santiago                    now.  when i called.   they. just. do. the.  action. its. clear.that. you really.  wasting. my. time.    and.   why.  i suffered. like this.    august until now.           10:54 AM, 01st Apr                   Nikhil                   The refund for the Benefit is credited to My Credits only and the same has happened.           10:54 AM, 01st Apr                     Reynaldo Santiago                    you. can transfer to my. bank. account.    how i paid. the items           10:55 AM, 01st Apr                   Nikhil                   We understand that this process is lengthy, and we apologize for the same. But rest assured, we are working on it and the refund will be processed to your Benefit card.           10:55 AM, 01st Apr                   Nikhil                   Please allow us specified time limit to process the same.           10:55 AM, 01st Apr                     Reynaldo Santiago                    you cant. able to. do.   for me to recieve it.   now. as ive been.    dealing with this.  long time. ago           10:56 AM, 01st Apr                     Reynaldo Santiago                    atleast. at this.   i able. to. feel. better.           10:56 AM, 01st Apr                     Reynaldo Santiago                    time. limit.  august. until. now ?           10:56 AM, 01st Apr                   Nikhil                   The refund was processed on Mar 28, as per the system and My Credits are already been disabled.           10:59 AM, 01st Apr                     Reynaldo Santiago                    yes been reporting since september           10:59 AM, 01st Apr                   Nikhil                   We sincerely apologize for this unexpected delay that you have faced. We would assure you that we will try not to repeat this in future.           11:00 AM, 01st Apr                     Reynaldo Santiago                    i basebon words tht  i will hve my money  in 15 days automatically           11:00 AM, 01st Apr                     Reynaldo Santiago                    atleast transfer it now as i badly needed           11:00 AM, 01st Apr                   Nikhil                   We will try to expedite it from our end.           11:01 AM, 01st Apr                     Reynaldo Santiago                    pls           11:02 AM, 01st Apr                     Reynaldo Santiago                    just fr this           11:02 AM, 01st Apr                   Nikhil                   Is there anything else we may assist you with today?           11:03 AM, 01st Apr                     Reynaldo Santiago                    when i can recieve the money?           11:05 AM, 01st Apr                   Nikhil                   The refund will be processed by April 10. However, we will contact the Finance team to try to expedite it.           11:07 AM, 01st Apr                     Reynaldo Santiago                             11:08 AM, 01st Apr                     Reynaldo Santiago                    ok. please  badly needed           11:08 AM, 01st Apr                     Reynaldo Santiago                    i dont have. any money left.    to send.  please. at this. time           11:09 AM, 01st Apr                     Reynaldo Santiago                    i will not push it. much if i dont need it           11:09 AM, 01st Apr                     Reynaldo Santiago                    please understand me at my down situation           11:09 AM, 01st Apr                   Nikhil                   Sorry to hear about your kid. We wish him to get well soon. We will try to get this done at the earliest.           11:09 AM, 01st Apr                   Nikhil                   Is there anything else we may assist you with today?           11:10 AM, 01st Apr                     Reynaldo Santiago                    no more please ??           11:10 AM, 01st Apr                   Nikhil                   It was a pleasure to assist you.Thank you for shopping with Centrepoint. Have a wonderful day.           11:13 AM, 01st Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5961318