Subject: Re: Reprocess refund to My Credit - 7817559245
From: Nikhil Bishnoi <[email-masked]>
To: "Zeeshan Mohammad, TCS" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Mais Hasan <[email-masked]>
Date: Fri, 31 Mar 2023 08:53:07 -0700 (MST)

Dear Zeeshan, 

Apologies for the earlier mail. Please find attached the screenshot for the confirmation. 

Thank you for your help. 

Regards, 
Nikhil. 

From: "Zeeshan Mohammad, TCS" <[email-masked]> 
To: "Nikhil Bishnoi" <[email-masked]> 
Cc: "Escalations Dxbteam" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Mais Hasan" <[email-masked]> 
Sent: Tuesday, 28 March, 2023 14:47:55 
Subject: Re: Reprocess refund to My Credit - 7817559245 

Dear Nikhil, 

Please provide proper screenshot with order number and MC removal amount mentioned. The screenshot you provided is missing MC removal amount. 

Thanks & Regards, 
Zeeshan 

From: Nikhil Bishnoi <[email-masked]> 
Sent: Tuesday, March 28, 2023 11:11 AM 
To: Zeeshan Mohammad(TCS) <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Mais Hasan <[email-masked]> 
Subject: Reprocess refund to My Credit - 7817559245 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 
Hi Team, 

Please assist us with this. 
Problem Statement: Refund Follow Up 
Order id: 7817559245 
Order date: Mar 5, 2023 
Refund amount: 18.3 BHD 
Payment method: BENEFIT 

Issue description: The customer wants the amount to be refunded to his bank account (), and we have raised to Jira under this link https://landmark.atlassian.net/browse/REL-169573 in order to remove the amount from the customer's My Credit, and they informed us that the amount has been removed, so please check and do the needful. 

Thanks for your help! 

Regards, 
Nikhil. 
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