Subject: Re: Drop Payment
From: Nikhil Bishnoi <[email-masked]>
To: "Zeeshan Mohammad, TCS" <[email-masked]>, Mohmed Ghadiyali <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Mohammad Khalid <[email-masked]>, Escalations Dxbteam <[email-masked]>, Malik Ismail <[email-masked]>, Manish Kumar <[email-masked]>, Ajith Palakandy <[email-masked]>
Date: Tue, 28 Mar 2023 00:37:36 -0700 (MST)

Hi Team, 

Kindly help on the below request. 

Thank you for your help. 

Regards, 
Nikhil. 

From: "Ajith Palakandy" <[email-masked]> 
To: "Mohmed Ghadiyali" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Mohammad Khalid" <[email-masked]>, "Escalations Dxbteam" <[email-masked]>, "Malik Ismail" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Zeeshan Mohammad, TCS" <[email-masked]> 
Sent: Sunday, 26 March, 2023 14:27:16 
Subject: RE: Drop Payment 

Pls proceed with the refund. 

From: Mohmed Ghadiyali <[email-masked]> 
Sent: Sunday, March 26, 2023 11:56 AM 
To: Ajith Palakandy <[email-masked]> 
Cc: Nikhil Bishnoi <[email-masked]>; Apoorv Joshi <[email-masked]>; Mohammad Khalid <[email-masked]>; Escalations Dxbteam <[email-masked]>; Malik Ismail <[email-masked]>; Manish Kumar <[email-masked]>; Zeeshan Mohammad(TCS) <[email-masked]> 
Subject: RE: Drop Payment 

Hi [ mailto:[email-masked] | 
@Ajith Palakandy ] 

Please approve 

Regards, 

Mohmed Ghadiyali 

From: Zeeshan Mohammad(TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, March 26, 2023 10:19 AM 
To: Mohmed Ghadiyali < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Khalid < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Drop Payment 

Dear Mohmed, 

Please find below benefit pay details and screenshot below. 

Please help to process 

Refund Amount BHD- 21.7 

	

Received Time 	

Terminal ID 	

Brand ID 	

Authorization Code 	

Action 	

Currency Code 	

Trans. Amount 	

Result Code 	

Host Response 	

Mer. TrackID 	

TranId 	

Ref. Id 	

ECI 	

IP Address 	

UDF1 	

UDF2 

3/12/2023 12:03 	

'677950 	

'BENEFIT 	

'085671 	

1 - Purchase 	

'048 	

'21.7 	

'CAPTURED 	

'00 	

'7819035425 	

'202307105890727 	

'307113855211 	

'7 	

'88.201.0.219 	

'bf8d2577-0583-4bfe-adc4-2e8fe641831f 	

'BENEFIT 

Thanks & Regards, 

Zeeshan 

From: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, March 26, 2023 11:06 AM 
To: Mohmed Ghadiyali < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Khalid < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Zeeshan Mohammad(TCS) < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Drop Payment 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Dear Mohmed, 

Please find the below requested details and help us futher. 

Order id 7819035425. 

Problem Statement: Amount has been deducted however order not placed 

Deduction Date : Mar 12, 2023 

Authentication code:085671 

Payment Method : BENEFIT 

Amount : BHD 21.70 

cx's Name: Eman Aljowair 

cx's Email: [ mailto:[email-masked] | [email-masked] ] 

Assistance Required: Customer had ordered on 3/12/23 1:01 PM and the amount BHD 21.70 has been deducted from the cx's account. 

Regards, 
Manish 

From: "Mohmed Ghadiyali" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammad Khalid" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Zeeshan Mohammad, TCS" < [ mailto:[email-masked] | [email-masked] ] >, "malik ismail" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, March 23, 2023 2:07:54 PM 
Subject: RE: Drop Payment 

Hi [ mailto:[email-masked] | 
@Manish Kumar ] 

Please provide the order details to search the transaction 

Regards, 

Mohmed Ghadiyali 

From: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, March 23, 2023 11:24 AM 
To: Mohmed Ghadiyali < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Khalid < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Zeeshan Mohammad(TCS) < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Drop Payment 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Dear Mohmed, 

Kindly help on the below request. 

Thank you for your help. 

Regards, 

Manish 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Zeeshan Mohammad, TCS" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammad Khalid" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Mohmed Ghadiyali" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, March 21, 2023 9:43:05 PM 
Subject: Re: Drop Payment 

Dear Team, 

Kindly check nd help us to validate the below deduction. 

Thank you for your help. 

Regards, 
Manish 

From: "Mohammad Khalid" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, March 21, 2023 9:41:22 PM 
Subject: Drop Payment 

Hi Team, 

Problem Statement: Amount has been deducted however order not placed 

Deduction Date : Mar 12, 2023 

Authentication code:085671 

Payment Method : BENEFIT 

Amount : BHD 21.70 

cx's Name: Eman Aljowair 

cx's Email: [ mailto:[email-masked] | [email-masked] ] 

Assistance Required: Customer had ordered on 3/12/23 1:01 PM and the amount BHD 21.70 has been deducted from the cx's account. 

Kindly resolve the issue asap. 

Regards, 

Mohammad Khalid 

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