Subject: Re: [#5885453] - Promotions or Gift Vouchers
From: Nikhil Bishnoi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Jainul Ameer Mohammed Hussain <[email-masked]>, Terence White <[email-masked]>, Landmark Group <[email-masked]>, CP Oasis Dubai <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 27 Mar 2023 20:34:36 -0700 (MST)

Hi Jessie, 

Please find attached the mobile number of the customer as requested 0582053799. The same has been updated in the ticket as well. 

Regards, 
Nikhil. 

From: "Jessie Caparas" <[email-masked]> 
To: "Jainul Ameer Mohammed Hussain" <[email-masked]>, "Terence White" <[email-masked]>, "Landmark Group" <[email-masked]>, "CP Oasis Dubai" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Escalations Dxbteam" <[email-masked]> 
Sent: Monday, 27 March, 2023 13:48:57 
Subject: RE: [#5885453] - Promotions or Gift Vouchers 

Hi [ mailto:[email-masked] | 
@CP Oasis Dubai ] [ mailto:[email-masked] | 
@Jainul Ameer Mohammed Hussain ] 

We have the customer’s email address: [ mailto:[email-masked] | [email-masked] ] 

We can also get the contact number for you. 

[ mailto:[email-masked] | @Apoorv Joshi ] [ mailto:[email-masked] | 
@Nikhil Bishnoi ] [ mailto:[email-masked] | 
@Manish Kumar ] 

Please try to get the mobile number of the customer. 

Jessie Caparas 

Team Leader 

+971 4 5172087 

Landmark Group HQ, Marina, Dubai, UAE. 

[ http://www.landmark.digital/ | www.landmark.digital ] 

From: Jainul Ameer Mohammed Hussain <[email-masked]> 
Sent: Sunday, March 26, 2023 5:57 PM 
To: Terence White <[email-masked]>; Landmark Group <[email-masked]>; CP Oasis Dubai <[email-masked]>; Jessie Caparas <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]> 
Subject: RE: [#5885453] - Promotions or Gift Vouchers 

HI [ mailto:[email-masked] | 
@Jessie Caparas ] 

Can you please assist on this? 

Best Regards! 

M.Hussain 

From: Terence White < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, March 25, 2023 5:23 PM 
To: Jainul Ameer Mohammed Hussain < [ mailto:[email-masked] | [email-masked] ] >; Landmark Group < [ mailto:[email-masked] | [email-masked] ] >; CP Oasis Dubai < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#5885453] - Promotions or Gift Vouchers 

Jainul, 

Are there any customer details for us to try and understand the complaint better. 

Regards, 

From: Jainul Ameer Mohammed Hussain < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, March 24, 2023 15:47 
To: Landmark Group < [ mailto:[email-masked] | [email-masked] ] >; CP Oasis Dubai < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Terence White < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#5885453] - Promotions or Gift Vouchers 

Hi [ mailto:[email-masked] | 
@CP Oasis Dubai ] 

Please check and do the needful… 

Best Regards! 

M.Hussain 

From: Landmark Group < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, March 24, 2023 3:42 PM 
To: Jainul Ameer Mohammed Hussain < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: [#5885453] - Promotions or Gift Vouchers 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Hi Team, 

With reference to the following, 

Problem Statement : Lost Credit not and Store staff complaint 

Store Name : Centrepoint Oasis Centre Dubai 

Issue Description : Cx is complaining that " I have received a credit voucher on return of my items . I have a pic of the same and have lost my voucher as obvious it does not state anything on it like bring the receipt when one want to redeem or something. I tried to get my credit voucher pic and asked the cashier to assist in oasis mall branch as I got the voucher from there only. First the lady there India is so incapable of understanding basic English and talk rubbish. 

I was so embarrassed that I even went to her counter for payments. Also, she start calling a guy name Gello and talking rubbish on call that customer is not understanding, we don’t know .. I cannot help .. all the people in queue has started talking about it and it rubbish !!! My only request is that I lost my credit voucher and I just have pic which I clicked the same day. We moved to a new place and lost it somehow ! . Appreciate assistance on the same. " 

Kindly check the issue and assist us in further course of action. 

Regards, 

Reena 

5885453:1125156 
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