Subject: Fwd: Cx is complaining about the deduction - 1719001893
From: Nikhil Bishnoi <[email-masked]>
To: Akramullah Khan <[email-masked]>, Riyas Muhammad <[email-masked]>, Ansari Mustak <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Mohammad Khalid <[email-masked]>
Date: Sat, 25 Mar 2023 04:22:13 -0700 (MST)

Hi Team, 

Kindly assist with the below query. The order was cancelled On Validation. 

Thank you for your help. 

Regards, 
Nikhil. 

From: "Samradh Chauhan" <[email-masked]> 
To: "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, 23 March, 2023 21:30:48 
Subject: Cx is complaining about the deduction 

Hi Team, 

Order ID: 1719001893 
Customer name: ZUBAIR KHAN 
Reference ID: POS23071097PXMWDX 

Cx has complained that the order was not successfully placed but the amount was deducted of OMR4.40 as per the hybris it is on validation cancel. 

Kindly check if the payment is captured by us kindly refund the amount as soon as a possible. 

Regards, 
Samradh