Subject: Undelivered Mail Returned to Sender
From: [email-masked] (Mail Delivery System)
To: [email-masked]
Date: Sat, 25 Mar 2023 02:27:45 -0700 (MST)

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<[email-masked]>: lsmindia.com

Subject: Fwd: Refund Not Processed - [email-masked], Mobile No - +971557055142
From: Nikhil Bishnoi <[email-masked]>
To: Escalations Dxbteam <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, MAZIM IBRAHIM <[email-masked]>
Date: Sat, 25 Mar 2023 02:27:43 -0700 (MST)

Hi Team, 

Kindly assist us with the below query. PFA bank statement shared by the customer. 

Thank you for your help. 

Regards, 
Nikhil. 

From: "Ibrahim Rayia" <[email-masked]> 
To: "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 20 March, 2023 14:49:40 
Subject: Refund Not Processed 

Problem Statement: Refund Not Processed 

cx ID: [email-masked] / [email-masked] 

Issue Description: cx claims that an amount of AED 122 was detected of her account on Jan 14 2023 but in our database there was no transaction. 

The cx provided the bank statement (attached).