Subject: You have new messages in Group: Livesalesman Team
From: Freshconnect <[email-masked]>
To: Nikhil Bishnoi <[email-masked]>
Date: Thu, 23 Mar 2023 15:56:31 +0000 (UTC)

Hey Nikhil Bishnoi ,

You have new message(s) in this group.

Livesalesman Team

J

check 5719404 pls check if you guys understsand the comment? the note added is you create a JIRA as RRF for the project for the bank transfer refund. why is the agent continuously sending a follow up on this ticket?

Jessie Kathleen Go Caparas

A

Jessie Kathleen Go Caparas

check 5719404 pls check if you guys understsand the comment? the note added is you create a JIRA as RRF for the project for the bank transfer refund. why is the agent continuously sending a follow up on this ticket?

Hi @jessie.caparas We have no idea how to raise RRF jira ticket ids for bank transfer, we only know how to raise for REL customer order issue. Usually dxbteam/malik raise the jira ticket for us if it needs to be raised through Jira for a bank transfer.

Apoorv Joshi

J

Apoorv Joshi

Hi @jessie.caparas We have no idea how to raise RRF jira ticket ids for bank transfer, we only know how to raise for REL customer order issue. Usually dxbteam/malik raise the jira ticket for us if it needs to be raised through Jira for a bank transfer.

shared it on the notes as well - simply select refund request - finance when clicking on the drop down for project & assign to Mohammed Athar.

Jessie Kathleen Go Caparas

J

thats it

Jessie Kathleen Go Caparas

A

Jessie Kathleen Go Caparas

thats it

Alright I will raise it for now and will let the agents know how to raise one as well. Nothing else is different here right, like priority or other things when raising?

Apoorv Joshi

A

Jessie Kathleen Go Caparas

shared it on the notes as well - simply select refund request - finance when clicking on the drop down for project & assign to Mohammed Athar.

raised it - https://landmark.atlassian.net/browse/RRF-1071

Apoorv Joshi

J

Apoorv Joshi

raised it - https://landmark.atlassian.net/browse/RRF-1071

great

Jessie Kathleen Go Caparas

J

Apoorv Joshi

Alright I will raise it for now and will let the agents know how to raise one as well. Nothing else is different here right, like priority or other things when raising?

remains the same

Jessie Kathleen Go Caparas

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