Subject: RE: LSM Escalations to DXB - February 2023
From: Faraz Lohani <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Mustehsan Siddiqui <[email-masked]>, Jessie Caparas <[email-masked]>, Escalations Dxbteam <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, Malik Ismail <[email-masked]>
Date: Wed, 22 Mar 2023 13:06:51 +0000

Hi team,

Thank you for joining today's catchup.

Escalation contribution has slightly gone down.

Below are the top 5 key drivers for the Esc Contribution territory-wise from 1st March to 22nd March :

For refund complaints, RRNs are not required every time, if the refund is successful in the system (except for MADA cases).

Also, please ensure that we are checking OBI for returns.

As discussed, please do an analysis from your side as well to identify the pain areas to reduce the Escalations.

We will ensure that these pain areas will be highlighted to the concerned teams to get a resolution & cases will be resolved in a timely manner to improve customer experience.

Let's go through the numbers and catch up again in a week or two, invite will be shared later.

Thankyou,
Faraz Lohani
Escalations & Vendor Management
Landmark Digital
____________________________________________
From: Faraz Lohani
Sent: Thursday, March 16, 2023 12:01 PM
To: 'Apoorv Joshi' <[email-masked]>; 'Nikhil Bishnoi' <[email-masked]>; 'Manish Kumar' <[email-masked]>
Cc: Mustehsan Siddiqui <[email-masked]>; Jessie Caparas <[email-masked]>; Escalations Dxbteam <[email-masked]>; [email-masked]' <[email-masked]>; [email-masked]' <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>
Subject: RE: LSM Escalations to DXB - February 2023

Hi Team,

Please find below the top 5 burning issues and escalation contribution to DXB team from 1ST to 14TH March.

 << OLE Object: Picture (Device Independent Bitmap) >>                        << OLE Object: Picture (Device Independent Bitmap) >>

The contribution is 75% for LSM the first 2 weeks of March.

Let's go through the numbers and let's discuss next week. Invite will be shared shortly.

Thankyou,
Faraz Lohani
Escalations & Vendor Management
Landmark Digital

_____________________________________________
From: Faraz Lohani
Sent: Thursday, February 23, 2023 4:39 PM
To: Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Manish Kumar <[email-masked]>
Cc: Mustehsan Siddiqui <[email-masked]>; Jessie Caparas <[email-masked]>; Escalations Dxbteam <[email-masked]>; [email-masked]; [email-masked]; Mohammad Shababe Quamar <[email-masked]>
Subject: LSM Escalations to DXB - February 2023
Importance: High

Hi Team,

We have noticed that the team's escalation contribution to DXB has spiked in the last 4 months.

 << OLE Object: Picture (Device Independent Bitmap) >>

Please find the top 5 escalation drivers for the month of February.

 << OLE Object: Picture (Device Independent Bitmap) >>          << OLE Object: Picture (Device Independent Bitmap) >>

Please go through your numbers & let's discuss these points on Monday. I'll be sharing a Teams invite for this.

The goal is to ensure that the agents are fully equipped & empowered to resolve cases from their side & minimal intervention is required from our side.

 << OLE Object: Picture (Device Independent Bitmap) >> [C:\var\folders\7y\frqt0z1s6kn8qz4q277_8_7c0000gp\T\com.microsoft.Word\WebArchiveCopyPasteTempFiles\[email-masked]]
 FARAZ LOHANI
 Vendor Support & Escalations Specialist - Landmark Digital
 << OLE Object: Picture (Device Independent Bitmap) >> [C:\var\folders\7y\frqt0z1s6kn8qz4q277_8_7c0000gp\T\com.microsoft.Word\WebArchiveCopyPasteTempFiles\[email-masked]]

  +97145172173
  Landmark Group HQ, Marina, Dubai, UAE.
  www.landmark.digital<http://www.landmark.digital/>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com