Subject: Re: Regarding the order number 7804177296
From: Manish Kumar <[email-masked]>
To: malik ismail <[email-masked]>
Cc: "Zeeshan Mohammad, TCS" <[email-masked]>, Mohmed Ghadiyali <[email-masked]>, Apoorv Joshi <[email-masked]>, Reena Kumari <[email-masked]>, Nikhil Bishnoi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 17 Mar 2023 23:37:51 -0700 (MST)

Dear Malik, 

Please note that customer is asking us for a refund reference number to check it with bank. 

Kindly assist us in getting the same. 

Thank you for your help. 

Regards, 
Manish 

From: "malik ismail" <[email-masked]> 
To: "Manish Kumar" <[email-masked]> 
Cc: "Zeeshan Mohammad, TCS" <[email-masked]>, "Mohmed Ghadiyali" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Reena Kumari" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Monday, February 20, 2023 5:33:21 PM 
Subject: RE: Regarding the order number 7804177296 

Hi [ mailto:[email-masked] | 
@Manish Kumar ] , 

Case sent today to Credimax team to process refund. 

the refund for the credit cards takes up to 5 working days & for the debit cards up to 10 working days depending on the issuer banks. 

From: Manish Kumar <[email-masked]> 
Sent: Sunday, February 19, 2023 6:44 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Zeeshan Mohammad(TCS) <[email-masked]>; Mohmed Ghadiyali <[email-masked]>; Apoorv Joshi <[email-masked]>; Reena Kumari <[email-masked]>; Nikhil Bishnoi <[email-masked]> 
Subject: Re: Regarding the order number 7804177296 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Dear Team, 

Please find the attached proof of transaction and assist us to get the further update on the below request. 

Customer placed a order on Dec 3, 2022 with order Id 7804177296 but order has not been placed successfully as the payment was unsuccessful. Customer has not been received a deducted amount yet. 

Thank you for your help. 

Regards, 

Manish 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Zeeshan Mohammad, TCS" < [ mailto:[email-masked] | [email-masked] ] >, "Mohmed Ghadiyali" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Reena Kumari" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, February 15, 2023 6:21:23 PM 
Subject: Re: Regarding the order number 7804177296 

Hi Team, 

Kindly assist us on the below request. 

Regards, 
Manish 

From: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Zeeshan Mohammad, TCS" < [ mailto:[email-masked] | [email-masked] ] >, "Mohmed Ghadiyali" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Reena Kumari" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, February 11, 2023 1:23:41 PM 
Subject: Re: Regarding the order number 7804177296 

Hi Team, 

Kindly assist us to get an update. Thank you for your help. 

Regards, 

Nikhil. 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Zeeshan Mohammad, TCS" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Escalations Dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Reena Kumari" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Mohmed Ghadiyali" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 6 February, 2023 20:44:42 
Subject: Re: Regarding the order number 7804177296 

Dear Zeeshan, 

Please find the attached proof of transaction and assist us further. 

Customer placed a order on Dec 3, 2022 with order Id 7804177296 but order has not been placed successfully as the payment was unsuccessful. Customer has not been received a deducted amount yet. 

Thank you for your help. 

Regards, 
Manish 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Mohmed Ghadiyali" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Zeeshan Mohammad, TCS" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Reena Kumari" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, January 26, 2023 10:15:24 PM 
Subject: Re: Regarding the order number 7804177296 

From: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Zeeshan Mohammad, TCS" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Reena Kumari" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, January 23, 2023 4:15:44 PM 
Subject: Fwd: Regarding the order number 7804177296 

Hi Zeeshan, 

Kindly assist with below query. Thank you for your help. 

Regards, 

Nikhil. 

From: "Reena Kumari" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 23 January, 2023 16:11:11 
Subject: Regarding the order number 7804177296 

Hi Team, 

Customer placed a order on Dec 3, 2022 with order Id 7804177296 but order has not been placed successfully as the payment was unsuccessful. Customer has not been received a deducted amount yet. 

Kindly look into and do needful. 

Regards, 

Reena 

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