Subject: Re: GOODWILL Refund Process Guidelines
From: Manish Kumar <[email-masked]>
To: Mohammad Shababe Quamar <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, deeksha <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, jessie caparas <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 13 Mar 2023 06:16:27 -0700 (MST)

Dear Shababe, 

Thank for shaing the below details. 

We will cascaded it with the team and will guide them to follow the exact SOP for goodwill, we have also asked the agents to contact the available supervisor to proceed any good will. 

Thank you for your help. 

Regards, 
Manish 

From: "Mohammad Shababe Quamar" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "Mustehsan Siddiqui" <[email-masked]>, "jessie caparas" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Monday, March 13, 2023 5:52:42 PM 
Subject: GOODWILL Refund Process Guidelines 

Hi Team, 

We’ve noticed, Some agents process a "Goodwill" return without adding a proper note in the "Remarks" column. 

Please inform all the agents without remarks; don’t process any goodwill refund. The audit team is closely monitoring this activity. The agent must validate and follow the proper guidelines before processing the goodwill refund. 

Please see the below sample of GW’s Order Number. 

6152164552 

6198394730 

Thanks & Regards, 

Shababe Quamar 

+971 4 517 4278 

Landmark Group HQ, Marina, Dubai, UAE. 

[ http://www.landmark.digital/ | www.landmark.digital ] 

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