Subject: Re: FD and FC User Creation Request
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: malik ismail <[email-masked]>, Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>, gaurav yadav <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Anamika Gupta <[email-masked]>, deeksha <[email-masked]>
Date: Wed, 8 Mar 2023 02:17:01 -0700 (MST)

Hi Jessie, 

PFA the updated excel sheet along with project. 

Regards, 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "malik ismail" <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, "gaurav yadav" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Anamika Gupta" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Wednesday, March 8, 2023 12:26:42 PM 
Subject: RE: FD and FC User Creation Request 

Hi [ mailto:[email-masked] | 
@Apoorv Joshi ] 

What I need to know is that which agent belongs to LSM or Ithraa. 

Jessie Caparas 

Team Leader 

+971 4 5172087 

Landmark Group HQ, Marina, Dubai, UAE. 

[ http://www.landmark.digital/ | www.landmark.digital ] 

From: Apoorv Joshi <[email-masked]> 
Sent: Tuesday, March 7, 2023 6:28 PM 
To: Jessie Caparas <[email-masked]> 
Cc: Malik Ismail <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; gaurav yadav <[email-masked]>; Manish Kumar <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Anamika Gupta <[email-masked]>; deeksha <[email-masked]> 
Subject: Re: FD and FC User Creation Request 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Hi Jessie, 

The list of agents I have shared in the excel file contains two fields - Current Agents and New Agents: 

Current agents is the list of all the agents including support and QA and agents working on cases/chats. 

New agents contains all the new agents which we are currently in training with or have finished their training. It also mentions that for which of the new agents we have already received the Fresdesk/Freshchat credentials and for which we still require them. 

Hope this clarifies. 

Regards, 

Apoorv 

From: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "malik ismail" < [ mailto:[email-masked] | [email-masked] ] >, "Mahmoud Emadeldin Mahmoud Elsayed" < [ mailto:[email-masked] | [email-masked] ] >, "gaurav yadav" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Anamika Gupta" < [ mailto:[email-masked] | [email-masked] ] >, "deeksha" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, March 7, 2023 5:50:11 PM 
Subject: RE: FD and FC User Creation Request 

Hi [ mailto:[email-masked] | 
@Apoorv Joshi ] 

What about the agents in the excel sheet you shared? 

Jessie Caparas 

Team Leader 

+971 4 5172087 

Landmark Group HQ, Marina, Dubai, UAE. 

[ http://www.landmark.digital/ | www.landmark.digital ] 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, March 7, 2023 4:16 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Mahmoud Emadeldin Mahmoud Elsayed < [ mailto:[email-masked] | [email-masked] ] >; gaurav yadav < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Anamika Gupta < [ mailto:[email-masked] | [email-masked] ] >; deeksha < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: FD and FC User Creation Request 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Hi Jessie, 

Please find below the list of support staff: 

Nikhil - UAE 

Manish - UAE 

Anamika - QA for English 

Safa - QA for Arabic 

Apoorv - KSA and India 

Naif - KSA 

Sara - KSA 

Regards, 

Apoorv 

From: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "malik ismail" < [ mailto:[email-masked] | [email-masked] ] >, "Mahmoud Emadeldin Mahmoud Elsayed" < [ mailto:[email-masked] | [email-masked] ] >, "gaurav yadav" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Anamika Gupta" < [ mailto:[email-masked] | [email-masked] ] >, "deeksha" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, March 7, 2023 4:57:05 PM 
Subject: RE: FD and FC User Creation Request 

Hi [ mailto:[email-masked] | 
@Apoorv Joshi ] 

May I know which agent is a support staff for RGCC & which agent is for KSA? 

Jessie Caparas 

Team Leader 

+971 4 5172087 

Landmark Group HQ, Marina, Dubai, UAE. 

[ http://www.landmark.digital/ | www.landmark.digital ] 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, March 7, 2023 2:36 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Mahmoud Emadeldin Mahmoud Elsayed < [ mailto:[email-masked] | [email-masked] ] >; gaurav yadav < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Anamika Gupta < [ mailto:[email-masked] | [email-masked] ] >; deeksha < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: FD and FC User Creation Request 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Hi Jessie, 

Kindly find attached the requested data. 

Please advise us on the same. Thank you for your help. 

Regards, 

Apoorv 

From: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "malik ismail" < [ mailto:[email-masked] | [email-masked] ] >, "Mahmoud Emadeldin Mahmoud Elsayed" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "gaurav yadav" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Anamika Gupta" < [ mailto:[email-masked] | [email-masked] ] >, "deeksha" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, March 7, 2023 1:59:58 PM 
Subject: RE: FD and FC User Creation Request 

Hi [ mailto:[email-masked] | 
@Apoorv Joshi ] 

Please update on the below. 

Jessie Caparas 

Team Leader 

+971 4 5172087 

Landmark Group HQ, Marina, Dubai, UAE. 

[ http://www.landmark.digital/ | www.landmark.digital ] 

From: Jessie Caparas 
Sent: Monday, March 6, 2023 3:39 PM 
To: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Mahmoud Emadeldin Mahmoud Elsayed < [ mailto:[email-masked] | [email-masked] ] > 
Cc: gaurav yadav < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Anamika Gupta < [ mailto:[email-masked] | [email-masked] ] >; deeksha < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: FD and FC User Creation Request 
Importance: High 

Hi [ mailto:[email-masked] | 
@Apoorv Joshi ] 

Can you please check how many full time and occasional users we have at the moment and share the list with us. 

Can you confirm if the below users are going to be occasional users or full time? 

Jessie Caparas 

Team Leader 

+971 4 5172087 

Landmark Group HQ, Marina, Dubai, UAE. 

[ http://www.landmark.digital/ | www.landmark.digital ] 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, March 6, 2023 3:07 PM 
To: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Mahmoud Emadeldin Mahmoud Elsayed < [ mailto:[email-masked] | [email-masked] ] > 
Cc: gaurav yadav < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Anamika Gupta < [ mailto:[email-masked] | [email-masked] ] >; deeksha < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FD and FC User Creation Request 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Hi Team, 

Please get the Freshdesk and Freshchat Ids created for the below users: 

Ram Kumar - [ mailto:[email-masked] | [email-masked] ] 

Prachi Sharma - [ mailto:[email-masked] | [email-masked] ] 

Sandeep Yadav- [ mailto:[email-masked] | [email-masked] ] 

Riya Khatiyal - [ mailto:[email-masked] | [email-masked] ] 

Samradh Chauhan - [ mailto:[email-masked] | [email-masked] ] 

Ibrahim Rayia - [ mailto:[email-masked] | [email-masked] ] 

Role: Agent 

Groups: Livesalesman, LSM Chats All, KW HC Livesalesman, KW Warehouse escalation, HC KW Escalation, UAE Warehouse escalation, EG Warehouse escalation, Oman Warehouse Escalation, Qatar Warehouse escalation, Escalation DXB Team, BH Warehouse escalation 

Kindly also give access to view timeline on freshdesk as sometimes agents are unable to check older tickets under timeline for the same concern. 

Regards, 

Apoorv 

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com