Subject: Dropped Payment - Ticket ID 5803387, Email id [email-masked]
From: Nikhil Bishnoi <[email-masked]>
To: Escalations Dxbteam <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Elbadri <[email-masked]>
Date: Tue, 7 Mar 2023 20:48:16 -0700 (MST)

Hi Team, 

With regards to the below, the customer is complaining that his amount is debited but no order was placed 

Email ID: [email-masked] 
Mobile number: 0558366388 
Amount: AED 156.55 
Date : 07/03/2023 
Transaction ID: 306520704368 

The customer has reported that this amount was debited from their account without successfully placing any order on the given date. 

We would appreciate it if you could investigate this matter urgently and provide us with an update on this issue. 

Regards, 
Nikhil.