Subject: RE: Benefit transfer: order id 7816287068
From: Mohmed Ghadiyali <[email-masked]>
To: "[email-masked]" <[email-masked]>, Payment Gateway Team <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Apoorv Joshi <[email-masked]>, "Mohammed Abdullah, Bahashwan" <[email-masked]>, Manish Kumar <[email-masked]>, "Zeeshan Mohammad(TCS)" <[email-masked]>, Ajith Palakandy <[email-masked]>
Date: Mon, 6 Mar 2023 09:50:39 +0000

Hi @[email-masked]<mailto:[email-masked]> @Payment Gateway Team<mailto:[email-masked]>

Refund Amount BHD- 6.3

Received Time
Terminal ID
Brand ID
Authorization Code
Action
Currency Code
Trans. Amount
 Result Code
Host Response
 Mer. TrackID
 TranId
 Ref. Id
ECI
IP Address
UDF1
UDF2
2/25/2023 20:03
'677950
'BENEFIT
'909499
1 - Purchase
'048
'6.3
'CAPTURED
'00
'7816287068
'202305677685459
'305613463118
'7
'193.188.122.71
'5c1972cb-a1be-4492-b2b5-4acef666c639
'BENEFIT

Regards,

Mohmed Ghadiyali

From: Ajith Palakandy <[email-masked]>
Sent: Monday, March 6, 2023 12:50 PM
To: Mohmed Ghadiyali <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Apoorv Joshi <[email-masked]>; Mohammed Abdullah, Bahashwan <[email-masked]>; Manish Kumar <[email-masked]>; Zeeshan Mohammad(TCS) <[email-masked]>
Subject: RE: Benefit transfer: order id 7816287068

Pls proceed with the refund.

From: Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, March 5, 2023 11:56 AM
To: Ajith Palakandy <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mohammed Abdullah, Bahashwan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>
Subject: RE: Benefit transfer: order id 7816287068

Hi @Ajith Palakandy<mailto:[email-masked]>

Please approve

Regards,

Mohmed Ghadiyali

From: Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, March 5, 2023 11:54 AM
To: Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mohammed Abdullah, Bahashwan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: Re: Benefit transfer: order id 7816287068

Dear Mohmed,

Please find below benefit pay details and screenshot below.

Please help to process

Refund Amount BHD- 6.3

Received Time
Terminal ID
Brand ID
Authorization Code
Action
Currency Code
Trans. Amount
 Result Code
Host Response
 Mer. TrackID
 TranId
 Ref. Id
ECI
IP Address
UDF1
UDF2
2/25/2023 20:03
'677950
'BENEFIT
'909499
1 - Purchase
'048
'6.3
'CAPTURED
'00
'7816287068
'202305677685459
'305613463118
'7
'193.188.122.71
'5c1972cb-a1be-4492-b2b5-4acef666c639
'BENEFIT

Thanks & Regards,
Zeeshan

________________________________
From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, March 5, 2023 12:39 PM
To: Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mohammed Abdullah, Bahashwan <[email-masked]<mailto:[email-masked]>>
Subject: Benefit transfer: order id 7816287068

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Team,

Kindly assist us in the below benefit transfer.

Problem Statement: Refund Follow Up

Case# 5755282

Hybris ticket:
Order id: 7816287068
Order date: Feb 25, 2023
Total amount: BHD 6.30
Payment method: BENEFIT

Issue description: The customer wants the amount to be refunded to her bank account (BENEFIT), so we have raised the issue to the Jira team under this link (https://landmark.atlassian.net/browse/REL-167687) and they confirmed to us that the amount has been removed from the customer's My Credit, so please check and do the needful.

Thanks for your help!

Regards,
Manish
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