Subject: Pricing issue
From: Nashwa Elshafey <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, "[email-masked]" <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Safa Mursel <[email-masked]>, Deeksha Dadu <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Mustehsan Siddiqui <[email-masked]>
Date: Fri, 3 Mar 2023 11:01:43 +0000

Dear team,

Due to the pricing issue on BabyShop and CentrePoint whenever you are receiving any inquiry about it please do the following :

Order status (placed): advise the customer that your order is still under review and within 24 hours you will get an update about it.
Order status (not picked) advise the customer that we weren't able to process their orders due to system glitch.
Order status( cancelled) advise the customer that we weren't able to process their orders due to system glitch.

Please cascade this to your agents ASAP & make sure this is followed correctly.

If you need further help , feel free to get back to me anytime.

Thanks,
Nashwa
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