Subject: Re: Double deduction 7801691927
From: Nikhil Bishnoi <[email-masked]>
To: "Zeeshan Mohammad, TCS" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Zai Haq <[email-masked]>
Date: Thu, 2 Mar 2023 03:31:13 -0700 (MST)

Hi Zeeshan, 

The customer inquiry is for double deduction against this order id. The customer is telling that one deduction was from Standard Chartered Bank & the other from Al Ahli Bank. PFA screenshots shared by the customer. 

Kindly assist. 

Regards, 
Nikhil. 

From: "Zeeshan Mohammad, TCS" <[email-masked]> 
To: "Nikhil Bishnoi" <[email-masked]> 
Cc: "Escalations Dxbteam" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Zai Haq" <[email-masked]> 
Sent: Sunday, 26 February, 2023 13:18:50 
Subject: Re: Double deduction 7801691927 

Hi Nikhil, 

As per Hybris the order has been successfully delivered to the customer as you can see in below screenshot. 

Thanks & Regards, 
Zeeshan 

From: Nikhil Bishnoi <[email-masked]> 
Sent: Friday, February 24, 2023 6:52 PM 
To: Zeeshan Mohammad(TCS) <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Zai Haq <[email-masked]> 
Subject: Fwd: Double deduction 7801691927 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 
Hi Team, 

With regards to Order ID 7801691927, the customer is complaining that the amount was deducted twice from his account, once from Standard Chartered bank and other from Al Ahli bank. 

Please find attached the confirmation shared by the customer. 

Kindly assist. Thank you for your help. 

Regards, 
Nikhil. 

From: "Zai Haq" <[email-masked]> 
To: "Nikhil Bishnoi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Friday, 24 February, 2023 19:41:48 
Subject: Double deduction 7801691927 

Hi Team, 

As per the cx he has been charged twice of amount BHD14.75 from two bank accounts for the order 7801691927. Cx shared the confirmation from bank and same is attached. 

Kindly look into the issue and do the needful. 

Regards, 
zai 

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