Subject: RE: Call back request - Order ID 9410134511
From: Saeed Khawaldeh <[email-masked]>
To: Manish Kumar <[email-masked]>, malik ismail <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Mohammad Khalid <[email-masked]>, "Mario Hisham" <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Mon, 27 Feb 2023 16:19:58 +0000

Hi Manish,

Customer asked if there is any possibility to replace the item at the store.

As checked for this ticket number: 5583247, the approval was taken from Wajeeha for the replace and then there was no any update for that.

Customer is asking now to replace the item at the nearest store which is galleria mall.

Order number : 9410134511

Ticket : 5583247

Kind Regards,

Saeed Al Khawaldeh
Contact Center Team Leader

T: +962 6 500 1333

F: +962 6 500 1334

M: +962799 741588

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.facebook.com/Crystel.co>

[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://twitter.com/CrystelCo>

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[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]

From: Manish Kumar [mailto:[email-masked]]
Sent: Monday, February 27, 2023 5:13 PM
To: malik ismail
Cc: escalations dxbteam; Apoorv Joshi; Mohammad Khalid; Saeed Khawaldeh; Mario Hisham; Nikhil Bishnoi
Subject: Re: Call back request - Order ID 9410134511

Hi Malik,

Kindly assist us in arranging a call back request.

Customer's Name : Wissam Farsakh
Contact number : +971503731441
Order id : 9410134511

Item id and Name : 164841589 -- Upholstered Bench - 120x40x45 cms

Issue Description : The above mentioned item which was delivered to the cx as wrong item, it took around 10 days to get the approval from the concerned team. After getting the approval the return request has been created on Jan 27, 2023 and informed the same to the cx.

Thank you for your help.

Regards,
Manish

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Mohammad Khalid" <[email-masked]<mailto:[email-masked]>>, "Saeed Khawaldeh" <[email-masked]<mailto:[email-masked]>>, "Mario Hisham" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, February 20, 2023 8:07:40 AM
Subject: Re: Call back request - Order ID 9410134511

Hi Team,

The cx is asking for a call back as per below request and we have escalated to the relevant team on Jan 28 & Feb 14, but we have not heard from them yet on the same. Kindly assist us to get an update.

Thank you for your help.

Regards,
Nikhil.
________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Saeed Khawaldeh" <[email-masked]<mailto:[email-masked]>>, "Mario Hisham" <[email-masked]<mailto:[email-masked]>>
Cc: "Escalations Dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Mohammad Khalid" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 14 February, 2023 09:23:10
Subject: Re: Call back request - Order ID 9410134511

Hi Team,

Kindly arrange a call back as per customer's request. Thank you for your help.

Regards,
Nikhil.
________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Saeed Khawaldeh" <[email-masked]<mailto:[email-masked]>>, "Mario Hisham" <[email-masked]<mailto:[email-masked]>>
Cc: "Escalations Dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Mohammad Khalid" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 28 January, 2023 20:09:54
Subject: Fwd: Call back request - Order ID 9410134511

Hi Team,

Kindly arrange a call back as per customer's request. Thank you for your help.

Regards,
Nikhil.
________________________________
From: "Mohammad Khalid" <[email-masked]<mailto:[email-masked]>>
To: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 28 January, 2023 18:37:55
Subject: Call back request

Hi Team,

With reference to the following order,

Order id : 9410134511

Item id and Name : 164841589 -- Upholstered Bench - 120x40x45 cms

Issue Description : The above mentioned item which was delivered to the cx as wrong item, it took around 10 days to get the approval from the concerned team. After getting the approval the return request has been created on Jan 27, 2023 and informed the same to the cx.

Now cx came back again and wants to connect somebody from the customer service management over the call.

Kindly check and do the needful.

Thanks and Regards,
Mohammad Khalid