Subject: RE: Payment Issue 9414652618
From: Malik Ismail <[email-masked]>
To: Manish Kumar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Reena Kumari <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Mon, 27 Feb 2023 06:46:54 +0000

Hi Manish,

Please raise JIRA along with customer email ID.

From: Manish Kumar <[email-masked]>
Sent: Saturday, February 25, 2023 4:07 PM
To: Malik Ismail <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Reena Kumari <[email-masked]>; Nikhil Bishnoi <[email-masked]>
Subject: Re: Payment Issue 9414652618

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Dear Malik,

Please check and assist us on the below deduction request as the cx is threatening for a legal action.

Thank you for your help.

Regards,
Manish

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Reena Kumari" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, February 24, 2023 4:11:18 PM
Subject: Fwd: Payment Issue 9414652618

Hi Team,

PFA Jira response int he attachment 1.JPG and the cx has received the message for the debit, but neither Jira team, nor we are able to open the order id in hybris. Kindly assist.

Thank you for your help.

Regards,
Nikhil.
________________________________
From: "Reena Kumari" <[email-masked]<mailto:[email-masked]>>
To: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 23 February, 2023 18:26:00
Subject: Payment Issue 9414652618

Hi Team,

Cx used the amount of AED 52.5 on order 9414652618 which is cancelled but we are unable to check this order on hybris.

kindly check the same as cx has no amount in My credit wallet.

Regards,

Reena

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