Subject: Fw: Livesalesman Average Response Time
From: Deeksha Dadu <[email-masked]>
To: Nikhil Bishnoi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Mon, 27 Feb 2023 06:11:12 +0000

________________________________
From: Malik Ismail <[email-masked]>
Sent: Monday, February 27, 2023 11:34 AM
To: Saurabh Dadu <[email-masked]>; Deeksha Dadu <[email-masked]>
Cc: Mustehsan Siddiqui <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>
Subject: Livesalesman Average Response Time

Hi All,

We noticed an increase in the average response time during this month for Livesalesman group. Currently its 15h 42 (should be <=12 h).

Especially in response to complaints. Please check and let us know if any assistance is needed to avoid going beyond SLA. Tickets attached.

LiveSalesman

Dec

Jan

Feb

Complaints Response Time H

11 h 36 m

10 h 29 m

15 h 42 m

[A picture containing text, clipart  Description automatically generated]

Malik Ismail

Digital Team | Landmark Group

T: +97145172086

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