Subject: Re: Refund not processed against the Cancelled order
From: Manish Kumar <[email-masked]>
To: malik ismail <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>, Apoorv Joshi <[email-masked]>, Mohammad Khalid <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sun, 26 Feb 2023 07:06:59 -0700 (MST)

Hi Malik, 

Kindly assist us on the below request as per the bank amount has not been released however the payment authorization has been cancelled sucessfully. 

Thank you for your help. 

Regards, 
Manish 

From: "Mohammad Khalid" <[email-masked]> 
To: "Nikhil Bishnoi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, February 26, 2023 7:34:45 PM 
Subject: Refund not processed against the Cancelled order 

Hi Team, 

Please assist us with this. 

Problem Statement: Refund not Processed against the cancelled order 

Order id: 9414264157 

Order date: Feb 11, 2023 

Amount: AED 115 

Card number: 400536******9913 

Issue description: Customer reporting that he did not received the amount of AED 115 yet. We confirm the cx that your amount did not captured with us but cx contacted the bank and it stating the the merchant did not released the amount and asking for release the same. 

Kindly check the attachment and do the needful. 

Thanks for your help! 
Mohammad Khalid