Subject: RE: Non-voice Score card Update
From: Mohd Imran <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Anamika Gupta <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Safa Mursel <[email-masked]>
Cc: Mustehsan Siddiqui <[email-masked]>, Malik Ismail <[email-masked]>, Bidipta Dutta <[email-masked]>, deeksha <[email-masked]>, Nashwa Elshafey <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Fri, 24 Feb 2023 15:04:56 +0000

Hi Team,

Please find the attached new quality sheet as discussed in this meeting.

We have enabled and applied all the macros in it, suggest using it and let us know in case of any complications.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

-----Original Message-----
From: Apoorv Joshi <[email-masked]>
Sent: Tuesday, 21 February 2023 4:53 PM
To: Nashwa Elshafey <[email-masked]>
Cc: AE-HQ-LMG DIGITAL-05-ANCH <[email-masked]>; Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]>; Anamika Gupta <[email-masked]>; Safa Mursel <[email-masked]>; Manish Kumar <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Bidipta Dutta <[email-masked]>; deeksha <[email-masked]>
Subject: Re: Non-voice Score card Update

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Hi Nashwa,

Thank you for sharing the invite.

We will all be attending tomorrow on the mentioned time.

Thanks and Regards,
Apoorv

----- Original Message -----
From: "Nashwa Elshafey" <[email-masked]>
To: "AE-HQ-LMG DIGITAL-05-ANCH" <[email-masked]>, "Mohd Imran" <[email-masked]>, "malik ismail" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Anamika Gupta" <[email-masked]>, "Safa Mursel" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Bidipta Dutta" <[email-masked]>, "deeksha" <[email-masked]>
Sent: Tuesday, February 21, 2023 6:12:51 PM
Subject: Non-voice Score card Update

Dear team,

Wish you a good day!

As you are aware that we are going to have more changes coming this year , so following the changes on the calibration process now we will have a new score card which will be implemented by 1 st Mar.

Meaning any calls to be audited from 1 st Mar onwards must be done using the New score card.

A training session for the new score card will be tomorrow at 1:00 PM UAE time.

If you need any further assistance feel free to get back to me.

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