Subject: Fwd: Double deduction 7801691927
From: Nikhil Bishnoi <[email-masked]>
To: "Zeeshan Mohammad, TCS" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Zai Haq <[email-masked]>
Date: Fri, 24 Feb 2023 07:52:40 -0700 (MST)

Hi Team, 

With regards to Order ID 7801691927, the customer is complaining that the amount was deducted twice from his account, once from Standard Chartered bank and other from Al Ahli bank. 

Please find attached the confirmation shared by the customer. 

Kindly assist. Thank you for your help. 

Regards, 
Nikhil. 

From: "Zai Haq" <[email-masked]> 
To: "Nikhil Bishnoi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Friday, 24 February, 2023 19:41:48 
Subject: Double deduction 7801691927 

Hi Team, 

As per the cx he has been charged twice of amount BHD14.75 from two bank accounts for the order 7801691927. Cx shared the confirmation from bank and same is attached. 

Kindly look into the issue and do the needful. 

Regards, 
zai