Subject: Re: On Validation cancelled 9413739330
From: Nikhil Bishnoi <[email-masked]>
To: Escalations Dxbteam <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Reena Kumari <[email-masked]>
Date: Fri, 24 Feb 2023 02:53:55 -0700 (MST)

Hi Team, 

Kindly assist with the below query. Thank you for your help. 

Regards, 
Nikhil. 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Escalations Dxbteam" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Reena Kumari" <[email-masked]> 
Sent: Saturday, 18 February, 2023 19:08:08 
Subject: Fwd: On Validation cancelled 9413739330 

Hi Team, 

Please assist with the refund against the On Validation cancelled order 9413739330. The cx is complaining that his account was debited and the refund was not yet processed against the same. 

Thank you for your help. 

Regards, 
Nikhil. 

From: "Reena Kumari" <[email-masked]> 
To: "Nikhil Bishnoi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, 18 February, 2023 19:03:04 
Subject: On Validation cancelled 9413739330 

Hi Team, 

Problem Statement: ON_VALIDATION_CANCELLED 
Order ID: 9413739330 
Deducted Amount: AED 166 
Transaction ID: FT2304036DFF 
Full Card Number: 5576 6183 3870 4234 

Issue Description: The customer placed orders which have not been processed successfully and as per him the amount has been deducted. Please check and do the needful. 

The bank shared this OTP for that transaction which is 590000 with the customer. 

Thank & Regards, 
Reena