Subject: Re: LSM Escalations to DXB - February 2023
From: Manish Kumar <[email-masked]>
To: Faraz Lohani <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, jessie caparas <[email-masked]>, escalations dxbteam <[email-masked]>, deeksha <[email-masked]>, Saurabh Dadu <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>
Date: Thu, 23 Feb 2023 07:46:26 -0700 (MST)

Dear Faraz, 

Thank you sharing the details. 

We have started looking into it and will share our insights over the call on Monday. 

Regards, 
Manish 

From: "Faraz Lohani" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Mustehsan Siddiqui" <[email-masked]>, "jessie caparas" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "deeksha" <[email-masked]>, "Saurabh Dadu" <[email-masked]>, "Mohammad Shababe Quamar" <[email-masked]> 
Sent: Thursday, February 23, 2023 6:08:33 PM 
Subject: LSM Escalations to DXB - February 2023 

Hi Team, 
We have noticed that the team’s escalation contribution to DXB has spiked in the last 4 months. 
Please find the top 5 escalation drivers for the month of February. 
Please go through your numbers & let’s discuss these points on Monday. I’ll be sharing a Teams invite for this. 
The goal is to ensure that the agents are fully equipped & empowered to resolve cases from their side & minimal intervention is required from our side. 
FARAZ LOHANI 
Vendor Support & Escalations Specialist – Landmark Digital 
+97145172173 
Landmark Group HQ, Marina, Dubai, UAE. 
[ http://www.landmark.digital/ | www.landmark.digital ] 
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