Subject: Ticket Assigned - Conversation with Ahsan
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 22 Feb 2023 05:26:01 +0000

Hi Nikhil Bishnoi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ahsan Ahsan                    Morning team.           08:11 AM, 22nd Feb                     Ahsan                    I have order one remote control car and order number is 9414928117           08:12 AM, 22nd Feb                   hamza                   Good morning Ahsan, Thank you for contacting us. My name is Hamza, I will be happy to help you.           08:12 AM, 22nd Feb                     Ahsan                    Car battery is not working properly… we have charged the battery and then insert but it only work for 5 min           08:13 AM, 22nd Feb                   hamza                   We sincerely apologize for any inconvenience caused however, we request you to please share with us a video of the item showing issue so that we can investigate further and assist you accordingly with this.           08:14 AM, 22nd Feb                     Ahsan                    What video are you looking for... Battery is working only for five minutes           08:16 AM, 22nd Feb                   Nikhil                   We sincerely apologize for the same. We would request you to please visit a near by store and show them the issue and ask whether they can replace the battery. As for online, we can only do a return and refund from our end.           08:55 AM, 22nd Feb                   Nikhil                   Please confirm how would you like to us to proceed with your concern?           08:56 AM, 22nd Feb                     Ahsan                    Ok I will visit the store near to my home which is in Mirdiff City Center Dubai. Can you advise whome Should I contact to this store           08:58 AM, 22nd Feb                   Nikhil                   You can contact any of the staff there or the store manager and inform that you have purchased this item on this date and after charging the battery for full day, it is working only for 5 min. Could you please check and if possible replace the battery.           09:09 AM, 22nd Feb                   Nikhil                   Is there anything else we may assist you with?           09:09 AM, 22nd Feb                     Ahsan                    No Thank you           09:11 AM, 22nd Feb                   Md                   It was a pleasure to assist you. Thank you for shopping with us  Have a wonderful day.           09:21 AM, 22nd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5741382