Subject: Re: Call back request - Order ID 9410134511
From: Nikhil Bishnoi <[email-masked]>
To: Escalations Dxbteam <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Mohammad Khalid <[email-masked]>, Saeed Khawaldeh <[email-masked]>, Mario Hisham <[email-masked]>
Date: Sun, 19 Feb 2023 19:37:40 -0700 (MST)

Hi Team, 

The cx is asking for a call back as per below request and we have escalated to the relevant team on Jan 28 & Feb 14, but we have not heard from them yet on the same. Kindly assist us to get an update. 

Thank you for your help. 

Regards, 
Nikhil. 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Saeed Khawaldeh" <[email-masked]>, "Mario Hisham" <[email-masked]> 
Cc: "Escalations Dxbteam" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Mohammad Khalid" <[email-masked]> 
Sent: Tuesday, 14 February, 2023 09:23:10 
Subject: Re: Call back request - Order ID 9410134511 

Hi Team, 

Kindly arrange a call back as per customer's request. Thank you for your help. 

Regards, 
Nikhil. 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Saeed Khawaldeh" <[email-masked]>, "Mario Hisham" <[email-masked]> 
Cc: "Escalations Dxbteam" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Mohammad Khalid" <[email-masked]> 
Sent: Saturday, 28 January, 2023 20:09:54 
Subject: Fwd: Call back request - Order ID 9410134511 

Hi Team, 

Kindly arrange a call back as per customer's request. Thank you for your help. 

Regards, 
Nikhil. 

From: "Mohammad Khalid" <[email-masked]> 
To: "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, 28 January, 2023 18:37:55 
Subject: Call back request 

Hi Team, 

With reference to the following order, 

Order id : 9410134511 

Item id and Name : 164841589 -- Upholstered Bench - 120x40x45 cms 

Issue Description : The above mentioned item which was delivered to the cx as wrong item, it took around 10 days to get the approval from the concerned team. After getting the approval the return request has been created on Jan 27, 2023 and informed the same to the cx. 

Now cx came back again and wants to connect somebody from the customer service management over the call. 

Kindly check and do the needful. 

Thanks and Regards, 
Mohammad Khalid