Subject: RE: Bank transfer ticket 00420000, Order ID 2109974157
From: Malik Ismail <[email-masked]>
To: Manish Kumar <[email-masked]>, Phebe Eshak Farahat Rizk <[email-masked]>
Cc: Alinaqi Bhavnagri <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 14 Feb 2023 08:44:24 +0000

Dear Phebe,

Please confirm if refund done.

Regards,
Malik

From: Manish Kumar <[email-masked]>
Sent: Monday, February 13, 2023 5:57 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Alinaqi Bhavnagri <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Malik Ismail <[email-masked]>; Apoorv Joshi <[email-masked]>; Phebe Eshak Farahat Rizk <[email-masked]>
Subject: Re: Bank transfer ticket 00420000, Order ID 2109974157

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Dear Team,

Kindly assist us further in order to get this case resolved.

Thank you for your help.
Regards,
Manish

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Phebe Eshak Farahat Rizk" <[email-masked]<mailto:[email-masked]>>
Cc: "Alinaqi Bhavnagri" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, February 10, 2023 6:41:20 PM
Subject: Re: Bank transfer ticket 00420000, Order ID 2109974157

Dear Phebe,

Please confirm if the below bank transfer has been completed sucessfully so that we can inform the customer accordingly and resolve the ticket.

Thank you for your help.

Regards,
Manish
________________________________
From: "Phebe Eshak Farahat Rizk" <[email-masked]<mailto:[email-masked]>>
To: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Alinaqi Bhavnagri" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 5, 2023 12:27:13 PM
Subject: RE: Bank transfer ticket 00420000, Order ID 2109974157

Dear Manish,

Transfer will be submitted to bank tomorrow.

Thanks & Best Regards
Phebe Eshak | Finance Executive
Orient International Trading Ltd | Landmark Group
Mirage Mall, 1st Settlement, Suez Road, New Cairo, Egypt
Mob +2 010 91102311
www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cphebe.eshak%40landmarkgroup.com%7Cc721114c830c49fd3c6c08d982856b17%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637684331804781351%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=uJvwU21TCi0%2FgVzjehhntgodZdHOKR9%2BM4F9y2CGdNs%3D&reserved=0>

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, February 4, 2023 10:30 AM
To: Phebe Eshak Farahat Rizk <[email-masked]<mailto:[email-masked]>>
Cc: Alinaqi Bhavnagri <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Bank transfer ticket 00420000, Order ID 2109974157

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Dear Phebe,

Please find the below requested details and do the needful.

Value of Transfer: EGP 327.2222
RMA: 1003612603

Name: Al-Fran Group for Petroleum Services, Alaa Hosni Ahmed
Account number / 2222000013690
IBAN/IFSC / EG870036000100000221100013690
Bank / Credit Agricole Egypt
Branch / Abdul Khaleq Tharwat
Swift Code / AGRIEGCX
Account : Current
The hybris ticket 00420000 for the order id 2109974157 was raised on Jan 18 and there is no update for the bank transfer yet. Kindly assist with the refund.

Thank you for your help.

Regards,
Manish

________________________________
From: "Phebe Eshak Farahat Rizk" <[email-masked]<mailto:[email-masked]>>
To: "Alinaqi Bhavnagri" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 30, 2023 1:23:23 PM
Subject: RE: Bank transfer ticket 00420000, Order ID 2109974157

Dear Nikhil,

Kindly send customer data and value of transfer.

Thanks & Best Regards
Phebe Eshak | Finance Executive
Orient International Trading Ltd | Landmark Group
Mirage Mall, 1st Settlement, Suez Road, New Cairo, Egypt
Mob +2 010 91102311
www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cphebe.eshak%40landmarkgroup.com%7Cc721114c830c49fd3c6c08d982856b17%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637684331804781351%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=uJvwU21TCi0%2FgVzjehhntgodZdHOKR9%2BM4F9y2CGdNs%3D&reserved=0>

From: Alinaqi Bhavnagri <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 30, 2023 9:52 AM
To: Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Phebe Eshak Farahat Rizk <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Bank transfer ticket 00420000, Order ID 2109974157

@Phebe Eshak Farahat Rizk<mailto:[email-masked]> pls reply on below request.

Alinaqi Bhavnagri  | DGM Finance
Orient International Trading | Landmark Group
Mirage Mall | 1st Settlement | New Cairo | Cairo | Egypt
Mob: +20102 307 0555| www.landmarkgroup.com<http://www.landmarkgroup.com/>

From: Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 30, 2023 9:36 AM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Alinaqi Bhavnagri <[email-masked]<mailto:[email-masked]>>; Phebe Eshak Farahat Rizk <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: Re: Bank transfer ticket 00420000, Order ID 2109974157

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Malik,

Kindly assist us to get an update. Thank you for your help.

Regards,
Nikhil.
________________________________
From: "Malik Ismail" <[email-masked]<mailto:[email-masked]>>
To: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Alinaqi Bhavnagri" <[email-masked]<mailto:[email-masked]>>, "Phebe Eshak Farahat Rizk" <[email-masked]<mailto:[email-masked]>>
Cc: "Escalations Dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 26 January, 2023 12:38:51
Subject: RE: Bank transfer ticket 00420000, Order ID 2109974157

Hi @Alinaqi Bhavnagri<mailto:[email-masked]> /@Phebe Eshak Farahat Rizk<mailto:[email-masked]>,

Please check and update status for below bank transfer refund request.

Regards,
Malik Ismail

From: Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 24, 2023 12:40 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: Bank transfer ticket 00420000, Order ID 2109974157

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Malik,

The hybris ticket 00420000 for the order id 2109974157 was raised on Jan 18 and there is no update for the bank transfer yet. Kindly assist with the refund.

Thank you for your help.

Regards,
Nikhil.
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

Public
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

Public

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com