Subject: Re: Refund issue - Order ID 2110019874
From: Nikhil Bishnoi <[email-masked]>
To: Malik Ismail <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Alinaqi Bhavnagri <[email-masked]>, Phebe Eshak Farahat Rizk <[email-masked]>, Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 8 Feb 2023 21:44:21 -0700 (MST)

Hi Malik, 

Kindly assist us to get an update here.Thank you for your help. 

Regards, 
Nikhil. 

From: "Malik Ismail" <[email-masked]> 
To: "Manish Kumar" <[email-masked]>, "Alinaqi Bhavnagri" <[email-masked]>, "Phebe Eshak Farahat Rizk" <[email-masked]> 
Cc: "Escalations Dxbteam" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]> 
Sent: Monday, 6 February, 2023 17:33:39 
Subject: RE: Refund issue - Order ID 2110019874 

Dears [ mailto:[email-masked] | 
@Alinaqi Bhavnagri ] / [ mailto:[email-masked] | @Phebe
 Eshak Farahat Rizk ] , 

Please check and update for below bank transfer request. 

Amount of EGP 2,150 was approved by concept to transfer to bank account. My credit removed. Email attached. 

Order ID 2110019874 

Total refund amount EGP 2190 

Regards, 

Malik 

From: Manish Kumar <[email-masked]> 
Sent: Monday, February 6, 2023 2:54 PM 
To: Malik Ismail <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]> 
Subject: Re: Refund issue - Order ID 2110019874 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Dear Malik, 

Kindly assist us to get an update on the below bank transfer request under Hybris ticket id 00417000. 

Order ID 2110019874 
Territory - EG 

Thank you for your help. 

Regards, 
Manish 

From: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, February 3, 2023 5:34:25 PM 
Subject: Refund issue - Order ID 2110019874 

Hi Team, 

With regards to Order ID 2110019874, the hybris ticket 00417000 was raised on Jan 09 and till date the refund is not processed to the customer's bank account. 

Kindly assist us in resolving this. Thank you for your help. 

Regards, 

Nikhil. 

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Subject: Re: [#5468585] - لو سمحت عايزة اخد الفلوس اللي في المحفظة بتاعتي
From: Prakash Iyangar <[email-masked]>
To: Max <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Mon, 2 Jan 2023 05:10:02 +0000

Approved for deactivation of my credits and approved for bank refund

Get Outlook for Android<https://aka.ms/AAb9ysg>
  _____

From: Max <[email-masked]>
Sent: Monday, January 2, 2023 9:08:54 AM
To: Prakash Iyangar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: Fwd: [#5468585] - لو سمحت عايزة اخد الفلوس اللي في المحفظة بتاعتي

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Dear Team,

Is there any update on this below?

Problem Statement: Refund approval
Order ID: 2110019874
Return Tracking ID: FP122322003287
RMA: 1003696324

Issue Description: Here the customer wants the refund in his bank account and he has used My Credits. As per the policy the refund will be processed to My Credits which we have already informed to the customer, but he keeps coming back.  we need the approval from your side whether we can deactivate My Credits and process the refund back to customer account or not, as he keeps on coming back to us.
Please check and advice, thank you for your help!

Regards,

   On Fri, 30 Dec, 2022 at 3:42 PM , Max <[email-masked]> wrote:
   Dear Team,

   Is there any update on this below?

   Problem Statement: Refund
   Order ID: 2110019874
   Return Tracking ID: FP122322003287
   RMA: 1003696324

   Issue Description: Here the customer wants the refund in his bank account and he has used My Credits. As per the policy the refund will be processed to My Credits which we have already informed to the customer, but he keeps coming back.  we need the approval from your side whether we can deactivate My Credits and process the refund back to customer account or not, as he keeps on coming back to us.
   Please check and advice, thank you for your help!
   Regards,
   Jawa.

   5468585:1125156