Subject: Re: MTO Cancellation
From: Nikhil Bishnoi <[email-masked]>
To: Akshay Berry <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 7 Feb 2023 00:43:16 -0700 (MST)

Hi Akshay, 

Shared under ticket id 5678018. 

Regards, 
Nikhil. 

From: "Akshay Berry" <[email-masked]> 
To: "Nikhil Bishnoi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Escalations Dxbteam" <[email-masked]> 
Sent: Tuesday, 7 February, 2023 12:58:55 
Subject: FW: MTO Cancellation 

Hi [ mailto:[email-masked] | 
@Manish ] [ mailto:[email-masked] | 
@Nikhil ] [ mailto:[email-masked] | @Apoorv Joshi ] , 

Share voucher with the customer at the earliest. 

Regards, 

Akshay Berry 

Vendor Support & Escalations Specialist 

T: +971 4 5172125 

Landmark Group HQ, Marina, Dubai, UAE 

From: Nisha Balakrishna <[email-masked]> 
Sent: Tuesday, February 7, 2023 10:54 AM 
To: Akshay Berry <[email-masked]>; Taskin Shaikh <[email-masked]>; Nikhil Mathew <[email-masked]> 
Cc: Ankkur Gupta <[email-masked]>; Escalations Dxbteam <[email-masked]>; Mayank Lodha <[email-masked]>; Chaitali Gala <[email-masked]> 
Subject: Re: MTO Cancellation 

Dear Babyshop Team, 

The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change. 

Code: 092-93C6-Z2A5-E1E5-6D|Start Date: 07.02.2023 00:00:00|End Date: 07.05.2023 23:59:59 

Type: Serial Voucher|Concept: BABYSHOP|Territory: UAE|Checkout Site: N/A 

Value: 100 AED|Minimum Threshold Value: 101 AED|Maximum Discount: N/A|Combinable with other vouchers: TRUE 

Total quantity of redeemable vouchers: 1|Total quantity of redemptions per customer: 1 

Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A|First Time User Restriction: N/A 

Regards, 

Nisha Balakrishna 

Senior Ecommerce Content Merchandiser 

Landmark Group 

From: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, February 7, 2023 at 10:20 AM 
To: Taskin Shaikh < [ mailto:[email-masked] | [email-masked] ] >, Nisha Balakrishna < [ mailto:[email-masked] | [email-masked] ] >, Nikhil Mathew < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Ankkur Gupta < [ mailto:[email-masked] | [email-masked] ] >, Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >, Mayank Lodha < [ mailto:[email-masked] | [email-masked] ] >, Chaitali Gala < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: MTO Cancellation 

[ mailto:[email-masked] | @Nikhil Mathew ] , 

Reminder. 

Regards, 

Akshay Berry 

Vendor Support & Escalations Specialist 

T: +971 4 5172125 

Landmark Group HQ, Marina, Dubai, UAE 

From: Taskin Shaikh < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, February 6, 2023 2:14 PM 
To: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Nisha Balakrishna < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Mathew < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Ankkur Gupta < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Mayank Lodha < [ mailto:[email-masked] | [email-masked] ] >; Chaitali Gala < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: MTO Cancellation 

[ mailto:[email-masked] | @Nikhil Mathew ] 

Regards 

Stay Safe 

Taskin Shaikh 

From: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 6 February 2023 at 12:54 PM 
To: Nisha Balakrishna < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Ankkur Gupta < [ mailto:[email-masked] | [email-masked] ] >, Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >, Mayank Lodha < [ mailto:[email-masked] | [email-masked] ] >, Chaitali Gala < [ mailto:[email-masked] | [email-masked] ] >, Taskin Shaikh < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: MTO Cancellation 

Hi [ mailto:[email-masked] | 
@Nisha ] , 

Issue voucher as per below details. 

Order: 9412999288 

Value: AED 100 

TH: AED 101 

Validity: 3 months 

Concept: Babyshop 

Regards, 

Akshay Berry 

Vendor Support & Escalations Specialist 

T: +971 4 5172125 

Landmark Group HQ, Marina, Dubai, UAE 

From: Ankkur Gupta < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, February 2, 2023 2:37 PM 
To: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Mayank Lodha < [ mailto:[email-masked] | [email-masked] ] >; Chaitali Gala < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: MTO Cancellation 

Hi [ mailto:[email-masked] | 
@Akshay Berry ] , 

Please help to cancel below customer’s order. 

Since the order is cancelled due to internal stock issue, as an apology gesture, please issue the GV of AED 100 to customer valid for 3 months. 

Order No. 9412999288 

Regards, 
Ankur 

From: Chaitali Gala < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 2 February 2023 1:09 PM 
To: Ankkur Gupta < [ mailto:[email-masked] | [email-masked] ] >; Mayank Lodha < [ mailto:[email-masked] | [email-masked] ] > 
Subject: MTO Cancellation 

Hey [ mailto:[email-masked] | 
@Ankkur Gupta ] 

We have had to cancel the following customer order for a product of value AED 2000+ 

	

customer_order_no 	

ITEM 

9412999288 	

164110820-Belmont Wooden Swing Set 

Request your help to send across a voucher to the customer. 

Please let me know if any other help needed. 

Thanks 

Chaitali 

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