Subject: Re: Refund issue order 9519805239
From: Manish Kumar <[email-masked]>
To: malik ismail <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Zai Haq <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Mon, 6 Feb 2023 08:17:21 -0700 (MST)

Dear Malik, 

Kindly assist us in resolving the below request. 

Thank you for your help. 

Regards, 
Manish 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Manish Kumar" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Zai Haq" <[email-masked]> 
Sent: Thursday, January 26, 2023 10:50:21 AM 
Subject: Re: Refund issue order 9519805239 

Hi Team, 

Kindly assist with the below query. Thank you for your help. 

Regards, 
Nikhil. 

From: "Zai Haq" <[email-masked]> 
To: "Nikhil Bishnoi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 24 January, 2023 16:38:36 
Subject: Refund issue order 9519805239 

Hi Team, 

With reference to the order 9519805239 dated 18-12-2021 

Cx is saying the order was not placed successfully but he has paid the payment installments. We are unable to check order on hybris as it is from the year 2021. 

Now the cx wants the refund. 

Screenshots of the same is attached. 

Jira team was unable to check the order as it is from the year 2021. 

kindly look into the issue and do the needful. 

Regards, 
zai