Subject: Re: Transfer To BENEFIT - 7808978495
From: Manish Kumar <[email-masked]>
To: Mohmed Ghadiyali <[email-masked]>
Cc: Ajith Palakandy <[email-masked]>, escalations dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, malik ismail <[email-masked]>, "Zeeshan Mohammad, TCS" <[email-masked]>
Date: Sun, 5 Feb 2023 00:10:13 -0700 (MST)

Dear Mohamed, 

Kindly assist us futher in expediting the Benefit transfer request. 

Thank you for your help. 

Regards, 
Manish 

From: "Mohmed Ghadiyali" <[email-masked]> 
To: "Ajith Palakandy" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "malik ismail" <[email-masked]>, "Zeeshan Mohammad, TCS" <[email-masked]> 
Sent: Thursday, February 2, 2023 12:47:19 PM 
Subject: RE: Transfer To BENEFIT - 7808978495 

Hi [ mailto:[email-masked] | 
@Ajith Palakandy ] 

Please approve 

Regards, 

Mohmed Ghadiyali 

From: Zeeshan Mohammad(TCS) <[email-masked]> 
Sent: Thursday, February 2, 2023 10:15 AM 
To: Mohmed Ghadiyali <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Manish Kumar <[email-masked]>; Malik Ismail <[email-masked]> 
Subject: Re: Transfer To BENEFIT - 7808978495 

Dear Mohmed, 

Please find below benefit pay details and screenshot below. 

Please help to process 

Refund Amount BHD- 20.82 

	

Received Time 	

Terminal ID 	

Brand ID 	

Authorization Code 	

Action 	

Currency Code 	

Trans. Amount 	

Result Code 	

Host Response 	

Mer. TrackID 	

TranId 	

Ref. Id 	

ECI 	

IP Address 	

UDF1 	

UDF2 

1/4/2023 20:53 	

'677950 	

'BENEFIT 	

'663442 	

1 - Purchase 	

'048 	

'20.82 	

'CAPTURED 	

'00 	

'7808978495 	

'202300427397723 	

'300452221675 	

'7 	

'88.201.43.117 	

'e0ee0fdf-3f28-489b-a85a-dd39f116d964 	

'BENEFIT 

Thanks & Regards, 

Zeeshan 

From: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, February 2, 2023 10:47 AM 
To: Zeeshan Mohammad(TCS) < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Mohmed Ghadiyali < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Transfer To BENEFIT - 7808978495 

Hi Zeeshan, 

The agent mistakenly didn’t mentioned the amount in the ticket. You can verify through order ID. 

From: Zeeshan Mohammad(TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, February 2, 2023 10:41 AM 
To: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Mohmed Ghadiyali < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Transfer To BENEFIT - 7808978495 

Hi Malik, 

Please provide a proper screenshot with order number and MC removal amount mentioned. The screenshot you sent didn't have the MC removal amount. 

	

Received Time 	

Terminal ID 	

Brand ID 	

Authorization Code 	

Action 	

Currency Code 	

Trans. Amount 	

Result Code 	

Host Response 	

Mer. TrackID 	

TranId 	

Ref. Id 	

ECI 	

IP Address 	

UDF1 	

UDF2 

1/4/2023 20:53 	

'677950 	

'BENEFIT 	

'663442 	

1 - Purchase 	

'048 	

'20.82 	

'CAPTURED 	

'00 	

'7808978495 	

'202300427397723 	

'300452221675 	

'7 	

'88.201.43.117 	

'e0ee0fdf-3f28-489b-a85a-dd39f116d964 	

'BENEFIT 

Thanks & Regards, 

Zeeshan 

From: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, February 2, 2023 10:07 AM 
To: Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Zeeshan Mohammad(TCS) < [ mailto:[email-masked] | [email-masked] ] >; Mohmed Ghadiyali < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Transfer To BENEFIT - 7808978495 

Hi [ mailto:[email-masked] | 
@Zeeshan Mohammad(TCS) ] [ mailto:[email-masked] | 
@Mohmed Ghadiyali ] 

Please do the needful for Benefit refund. 

7808978495 – BHD 20.82 

From: Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, February 2, 2023 9:51 AM 
To: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Zeeshan Mohammad(TCS) < [ mailto:[email-masked] | [email-masked] ] >; Mohmed Ghadiyali < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Transfer To BENEFIT - 7808978495 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Hi Malik, 

Kindly assist us to get an update here. Thank you for your help. 

Regards, 

Nikhil. 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Escalations Dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Zeeshan Mohammad, TCS" < [ mailto:[email-masked] | [email-masked] ] >, "Mohmed Ghadiyali" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 29 January, 2023 14:18:34 
Subject: Re: Transfer To BENEFIT - 7808978495 

Dear Team, 

Kindly assist us to get an update on the below below benefit transfer request. 

With reference to the ticket ID : 5588543 

Please note that the amount has been removed as per the jira team REL-165670 

Problem Statement: My credit removed now needs to transfer to BENEFIT. 

Order ID: 7808978495 

Amount: BHD 20.82 

Issue Description: The customer is asking to be refunded to his bank account not My Credit as he paid by BENEFIT , Kindly do the needful. 

Regards, 
Manish 

From: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Zeeshan Mohammad, TCS" < [ mailto:[email-masked] | [email-masked] ] >, "Mohmed Ghadiyali" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, January 24, 2023 11:26:34 AM 
Subject: Re: Transfer To BENEFIT - 7808978495 

Hi Team, 

Please find below concern and assist with the refund. Thank you for your help. 

Regards, 

Nikhil. 

From: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Zeeshan Mohammad, TCS" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Escalations Dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 18 January, 2023 12:28:42 
Subject: Fwd: Transfer To BENEFIT - 7808978495 

Hi Zeeshan, 

Please find below concern and assist with the refund. Thank you for your help. 

Regards, 

Nikhil. 

From: "Mohammed Abdullah, Bahashwan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Bidipta Dutta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 18 January, 2023 09:21:54 
Subject: Transfer To BENEFIT 

Hi Team, 

With reference to the ticket ID : 5588543 

Please note that the amount has been removed as per the jira team REL-165670 

Problem Statement: My credit removed now needs to transfer to BENEFIT. 

Order ID: 7808978495 

Amount: BHD 20.82 

Issue Description: The customer is asking to be refunded to his bank account not My Credit as he paid by BENEFIT , Kindly do the needful. 

Thanks in advance. 

Regards, 

Bahashwan 

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