Subject: Re: Request for call back
From: Manish Kumar <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Akshay Berry <[email-masked]>, Razan Saad <[email-masked]>, Apoorv Joshi <[email-masked]>, "Mohammed Abdullah, Bahashwan" <[email-masked]>, Mario Hisham <[email-masked]>, Saeed Khawaldeh <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Sat, 4 Feb 2023 04:50:30 -0700 (MST)

Dear Team, 

The customer is frustrated and angry as the order was not delivered as per expected delivery date. The order was collected the next day from the store. The customer was irate and wanted a call back regarding this delay. 

The call back was arranged and the customer is asking for AED 100.00 compensation voucher against the delay. 

Please advise. Thank you for your help. 

Regards, 
Manish 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Akshay Berry" <[email-masked]>, "Razan Saad" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Mohammed Abdullah, Bahashwan" <[email-masked]>, "Mario Hisham" <[email-masked]>, "Saeed Khawaldeh" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Monday, January 30, 2023 1:15:30 PM 
Subject: Re: Request for call back 

Hi Team, 

Kindly assist us to get an update. Thank you for your help. 

Regards, 
Nikhil. 

From: "Manish Kumar" <[email-masked]> 
To: "Escalations Dxbteam" <[email-masked]> 
Cc: "Akshay Berry" <[email-masked]>, "Razan Saad" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Mohammed Abdullah, Bahashwan" <[email-masked]>, "Mario Hisham" <[email-masked]>, "Saeed Khawaldeh" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]> 
Sent: Wednesday, 25 January, 2023 22:06:44 
Subject: Re: Request for call back 

Dear Team, 

Kindly assist us further on the below request. 

Thank you for your help. 

Regards, 
Manish 

From: "Manish Kumar" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Akshay Berry" <[email-masked]>, "Razan Saad" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Mohammed Abdullah, Bahashwan" <[email-masked]>, "Mario Hisham" <[email-masked]>, "Saeed Khawaldeh" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]> 
Sent: Sunday, January 22, 2023 6:14:52 PM 
Subject: Re: Request for call back 

Dear Team, 

Kindly advise us further on the below request. 

Thank you for your help. 

Regards, 
Manish 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Akshay Berry" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Razan Saad" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Mohammed Abdullah, Bahashwan" <[email-masked]>, "Mario Hisham" <[email-masked]>, "Saeed Khawaldeh" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Tuesday, January 17, 2023 12:17:04 PM 
Subject: Re: Request for call back 

Hi Akshay, 

The customer is frustrated and angry as the order was not delivered as per expected delivery date. The order was collected the next day from the store. The customer was irate and wanted a call back regarding this delay. 

The call back was arranged and the customer is asking for AED 100.00 compensation voucher against the delay. 

Please advise. Thank you for your help. 

Regards, 
Nikhil. 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Manish Kumar" <[email-masked]> 
Cc: "Escalations Dxbteam" <[email-masked]>, "Akshay Berry" <[email-masked]>, "Razan Saad" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Mohammed Abdullah, Bahashwan" <[email-masked]>, "Mario Hisham" <[email-masked]>, "Saeed Khawaldeh" <[email-masked]> 
Sent: Thursday, 12 January, 2023 07:53:20 
Subject: Re: Request for call back 

Hi Team, 

Kindly advise us further on the below update. 

Thank you for your help. 

Regards, 
Nikhil. 

From: "Manish Kumar" <[email-masked]> 
To: "Escalations Dxbteam" <[email-masked]> 
Cc: "Akshay Berry" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Razan Saad" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Mohammed Abdullah, Bahashwan" <[email-masked]>, "Mario Hisham" <[email-masked]>, "Saeed Khawaldeh" <[email-masked]> 
Sent: Sunday, 8 January, 2023 20:34:47 
Subject: Re: Request for call back 

Dear Team, 

Kindly advise us further on the below update. 

Thank you for your help. 

Regards, 
Manish 

From: "Saeed Khawaldeh" <[email-masked]> 
To: "Akshay Berry" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Razan Saad" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Mohammed Abdullah, Bahashwan" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Mario Hisham" <[email-masked]> 
Sent: Wednesday, January 4, 2023 9:59:24 PM 
Subject: RE: Request for call back 

Hi Akshay, 

The customer was contacted and he was very angry regarding the expected delivery date and he asked for compensation with value 100 AED. 

Kind Regards, 

Saeed Al Khawaldeh 
Contact Center Team Leader 

T: + 962 6 500 1333 

F: +962 6 500 1334 

M: +962799 741588 

E: [ mailto:[email-masked] | [email-masked] ] 

[ http://www.crystel.co/ | www.crystel.co ] 

[ https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel ] 	

[ https://www.facebook.com/Crystel.co ] 	

[ https://twitter.com/CrystelCo ] 	

[ https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ ] 

From: Akshay Berry [mailto:[email-masked]] 
Sent: Wednesday, January 4, 2023 10:05 AM 
To: Nikhil Bishnoi; Escalations Dxbteam; Saeed Khawaldeh; Razan Saad 
Cc: Apoorv Joshi; Mohammed Abdullah, Bahashwan; Manish Kumar; Mario Hisham 
Subject: RE: Request for call back 

[ mailto:[email-masked] | @Saeed Khawaldeh ] [ mailto:[email-masked] | 
@razan.saad ] , 

Arrange call back asap. 

Regards, 

Akshay Berry 

Vendor Support & Escalations Specialist 

T: +971 4 5172125 

Landmark Group HQ, Marina, Dubai, UAE 

From: Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, January 4, 2023 9:39 AM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Mohammed Abdullah, Bahashwan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Mario Hisham < [ mailto:[email-masked] | [email-masked] ] >; Saeed Khawaldeh < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Request for call back 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Hi Akshay, 

Kindly assist us by arranging a callback request to this customer. The customer wants a call back to discuss regarding delay in his delivery. Thank you for your help. 

Regards, 

Nikhil. 

From: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Mario Hisham" < [ mailto:[email-masked] | [email-masked] ] >, "Saeed Khawaldeh" < [ mailto:[email-masked] | [email-masked] ] >, "Escalations Dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammed Abdullah, Bahashwan" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 2 January, 2023 10:52:51 
Subject: Re: Request for call back 

Hi Team, 

The customer is complaining that he was promised on the call that the shipment will be delivered by night, which didn't happen and the customer is telling that he cancelled his flight booking as the shipment was delayed. The expected delivery date was Dec 15 but the shipment was ready for pick up on Dec 16. 

The customer is demanding a call back and also asking for compensation against flight booking cancellation. 

The customer has asked for a call back to discuss the delay for his order 9405734472 

Customer contact number : +971544606467 

Kindly arrange the call back so that we can close this case. 

Regards, 

Nikhil. 

From: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Mario Hisham" < [ mailto:[email-masked] | [email-masked] ] >, "Saeed Khawaldeh" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Escalations Dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammed Abdullah, Bahashwan" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 29 December, 2022 13:11:00 
Subject: Re: Request for call back 

Hi Team, 

Kindly assist us to get an update. Thank you for your help. 

Regards, 

Nikhil. 

From: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Mario Hisham" < [ mailto:[email-masked] | [email-masked] ] >, "Saeed Khawaldeh" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Escalations Dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammed Abdullah, Bahashwan" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 27 December, 2022 10:36:56 
Subject: Re: Request for call back 

Hi Team, 

Kindly arrange a call back to this customer as his order was delayed and he only wants a call back to be arranged by a manager. 

With reference to the ticket id : 5468300 

The customer has asked for a call back to discuss the daley for his order 9405734472 

Customer contact number : +971544606467 

Kindly arrange the call back so that we can close this case. 

Regards, 

Nikhil. 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Escalations Dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Mario Hisham" < [ mailto:[email-masked] | [email-masked] ] >, "Saeed Khawaldeh" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammed Abdullah, Bahashwan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 22 December, 2022 18:58:02 
Subject: Re: Request for call back 

Dear Team, 

Kindly assist us on the below request. 

Thank you for your help. 

Regards, 
Manish 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Saeed Khawaldeh" < [ mailto:[email-masked] | [email-masked] ] >, "Mario Hisham" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammed Abdullah, Bahashwan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, December 21, 2022 3:14:48 PM 
Subject: Re: Request for call back 

Dear Team, 

Kindly arrange a call back as requested below. 

Thank you for your help. 

Regards, 
Manish 

From: "Mohammed Abdullah, Bahashwan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, December 18, 2022 4:03:58 PM 
Subject: Request for call back 

Hi Team, 

With reference to the ticket id : 5468300 

The customer has asked for a call back to discuss the daley for his order 9405734472 

Customer contact number : +971544606467 

kindly arrange the call back so that we can close this case 

Regards. 
Bahashwan. 

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