Subject: Re: Error while creating return
From: Apoorv Joshi <[email-masked]>
To: Praveen Korrapati <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Production Support <[email-masked]>, production support <[email-masked]>, sysops <[email-masked]>, Linu Lakshmanan <[email-masked]>, Sreejith Sreekumar <[email-masked]>, vijay kumar <[email-masked]>, escalations dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>, Bidipta Dutta <[email-masked]>, Nikhil Bishnoi <[email-masked]>, deeksha <[email-masked]>
Date: Tue, 31 Jan 2023 06:25:40 -0700 (MST)

Hi Praveen, 

Just to update you - The below issue appears to be sorted for now, however, they can check from their end though as the same issue keeps on reappearing after every few days. 

Thank you. 

Regards, 
Apoorv 

From: "Praveen Korrapati" <[email-masked]> 
To: "Manish Kumar" <[email-masked]>, "Production Support" <[email-masked]>, "production support" <[email-masked]> 
Cc: "sysops" <[email-masked]>, "Linu Lakshmanan" <[email-masked]>, "Sreejith Sreekumar" <[email-masked]>, "vijay kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Bidipta Dutta" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Tuesday, January 31, 2023 6:39:26 PM 
Subject: Re: Error while creating return 

[ mailto:[email-masked] | +production_support ] 

On Tue, Jan 31, 2023 at 5:58 PM Praveen Korrapati < [ mailto:[email-masked] | [email-masked] ] > wrote: 

+ [ mailto:[email-masked] | +Production Support ] 

On Tue, Jan 31, 2023 at 5:37 PM Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > wrote: 

BQ_BEGIN

Dear Team, 

We are unable to create return request from Hybris for all 3 terrirory (UAE, KSA and EG). 

It is giving us below error, For reference please find find the attached error screenshot and help us in fixing it. 

cscockpit.widget.returns.refund.confirm.OMS server could not process your request, Please retry again after sometime. 

[ https://extcsae.lmsin.net/cscockpit/index.zul | https://extcsae.lmsin.net/cscockpit/index.zul ] 
[ https://extcssa.lmsin.net/cscockpit/login.zul | https://extcssa.lmsin.net/cscockpit/login.zul ] 
[ https://extcseg.lmsin.net/eg/cscockpit/index.zul | https://extcseg.lmsin.net/eg/cscockpit/index.zul ] 

Thank you for your help. 

Regards, 
Manish 

-- 
Thanks And Regards, 

Praveen K 
+91-8897478715 

BQ_END

-- 
Thanks And Regards, 

Praveen K 
+91-8897478715