Subject: RE: Call back request
From: Ali Mkhaimer <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Saeed Khawaldeh <[email-masked]>, Manish Kumar <[email-masked]>, Mario Hisham <[email-masked]>, escalations dxbteam <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Bidipta Dutta <[email-masked]>
Date: Mon, 30 Jan 2023 16:23:15 +0000

Hi Aproov,

The customer was contacted

Best Regards,

Ali Al Mkhaimer
Contact Center Team Leader

T: +962 6 500 1333

F: +962 6 500 1334

M: +966 551379140

E: mailto:[email-masked]

www.crystel.co<http://www.crystel.co/>

[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.facebook.com/Crystel.co>

[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://twitter.com/CrystelCo>

[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]

From: Apoorv Joshi [mailto:[email-masked]]
Sent: Monday, January 30, 2023 10:12 AM
To: Ali Mkhaimer <[email-masked]>
Cc: Saeed Khawaldeh <[email-masked]>; Manish Kumar <[email-masked]>; Mario Hisham <[email-masked]>; escalations dxbteam <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Bidipta Dutta <[email-masked]>
Subject: Re: Call back request

Dear Ali,

Customer is saying he received no phone call.

Can you please try contacting him again today and update us if you are able to communicate with customer.

Regards,
Apoorv

________________________________
From: "Ali Mkhaimer" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Saeed Khawaldeh" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Mario Hisham" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Bidipta Dutta" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 15, 2022 8:15:33 PM
Subject: RE: Call back request

Hi Aproov,

The customer did not answer

Best Regards,

Ali Al Mkhaimer
Contact Center Team Leader

T: +962 6 500 1333

F: +962 6 500 1334

M: +966 551379140

E: mailto:[email-masked]

www.crystel.co<http://www.crystel.co/>

[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.facebook.com/Crystel.co>

[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://twitter.com/CrystelCo>

[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]

From: Apoorv Joshi [mailto:[email-masked]]
Sent: Thursday, December 15, 2022 1:59 PM
To: Saeed Khawaldeh <[email-masked]<mailto:[email-masked]>>; Ali Mkhaimer <[email-masked]<mailto:[email-masked]>>
Cc: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Mario Hisham <[email-masked]<mailto:[email-masked]>>; escalations dxbteam <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Bidipta Dutta <[email-masked]<mailto:[email-masked]>>
Subject: Re: Call back request

Hi Saeed,

Please assist on the below, no update from Ali on this.

Regards,
Apoorv

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Ali Mkhaimer" <[email-masked]<mailto:[email-masked]>>
Cc: "Saeed Khawaldeh" <[email-masked]<mailto:[email-masked]>>, "Mario Hisham" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Bidipta Dutta" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 13, 2022 2:46:11 PM
Subject: Call back request

Dear Ali,

Please arrange a call back on the below request.
Problem Statement: Drop Payment Order Date : 01/11/22
Order ID: NA
Customer Contact : 0530234316

Email ID :  [email-masked]<mailto:[email-masked]>

Customer Name: Samarah Ali
 Assistance Required: Kindly arrange a call back to the customer and ask him to reach out to the bank and raise a dispute

Issue Description: Amount SAR 216.45 has been deducted from his account on 01/11/22 and the order was not placed. Customer has been informed multiple times that the amount was not captured from our end and he should raise a dispute with the Bank.

Thank you for your help.

Regards,
Manish