Subject: Ticket Assigned - Conversation with munnastrikz
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 29 Feb 2020 17:16:20 +0000

Hi Nikhil Bishnoi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with munnastrikz munnastrikz                    Hiiii           08:44 PM, 29th Feb                   Nikhil                    Hi, Thank you for contacting us. My name is Nikhil. How may I help you?           08:45 PM, 29th Feb                     munnastrikz                    I need to know about my order to  max which was placed 15 days ago           08:45 PM, 29th Feb                   Nikhil                    I will be happy to assist you with that. Can you please provide us the order number           08:46 PM, 29th Feb                     munnastrikz                    9770299561           08:48 PM, 29th Feb                   Nikhil                    Thank you for providing us the requested information. Please allow me a moment to fetch your details.           08:49 PM, 29th Feb                   Nikhil                    We apologise for this unexpected
  delay int he delivery, this is not typical of the experience we offer.           08:51 PM, 29th Feb                     munnastrikz                    Where is my item???           08:52 PM, 29th Feb                     munnastrikz                    15 days???????           08:52 PM, 29th Feb                   Nikhil                    We will forward your issue to our concern team. Once we will get any update we will get back to you.           08:52 PM, 29th Feb                     munnastrikz                    I need my materials now           08:52 PM, 29th Feb                   Nikhil                    We can understand your frustration here. Please be assured as we have now escalated this issue with the relevant team and will get your issue resolved soon.           08:53 PM, 29th Feb                     munnastrikz                    Bring it now           08:53 PM, 29th Feb                     munnastrikz                    2 weeks for an order????           08:53 PM, 29th
  Feb                     munnastrikz                    Same happened for my second order too           08:53 PM, 29th Feb                     munnastrikz                    9770318133           08:54 PM, 29th Feb                   Nikhil                    We sincerely apologise for the inconvenience caused to you. Please allow us some time to follow up with the relevant team.           08:54 PM, 29th Feb                     munnastrikz                    2 orders! Not yet arrived           08:55 PM, 29th Feb                     munnastrikz                    But yu took cash within 1 minute           08:55 PM, 29th Feb                   Nikhil                    As per the system we can see that your Order No 9770318133 is ready for collection at the store.           08:56 PM, 29th Feb                   Nikhil                    We request you to visit the store and collect your order. 
You need to bring the following with you to collect your order:
- Your confirmation email, the text message you receive or the order confirmation in your Apple Wallet. 
- Your Emirates ID or passport           08:57 PM, 29th Feb                   Nikhil                    We will follow up for your order number 9770318133 and will try to get it ready for pick up soon.           08:58 PM, 29th Feb                     munnastrikz                    But no messages in phone no mails to me till now           08:58 PM, 29th Feb                     munnastrikz                    So????           08:59 PM, 29th Feb                   Nikhil                    Once the order is ready for pick up an email and sms notification is sent to the customer.           08:59 PM, 29th Feb                     munnastrikz                    I have only emirates id with me           08:59 PM, 29th Feb                     munnastrikz                    No Mr Nikhil           08:59 PM, 29th Feb                     munnastrikz                    I didn't receive it           08:59 PM, 29th Feb                     munnastrikz                    Taz y im messaging yu          
  09:00 PM, 29th Feb                     munnastrikz                    No message           09:00 PM, 29th Feb                     munnastrikz                    No email           09:00 PM, 29th Feb                   Nikhil                    Kindly verify your mail id [email-masked] & mobile number +971555452253           09:00 PM, 29th Feb                     munnastrikz                    Mob number is 0554522535           09:01 PM, 29th Feb                   Nikhil                    This is the reason why sms was not delivered to you.           09:03 PM, 29th Feb                   Nikhil                    We would request you to please verify your details at the time of placing the order.           09:03 PM, 29th Feb                   Nikhil                    That's not a problem for the collection. You can show the order confirmation message to the store person.           09:04 PM, 29th Feb                     munnastrikz                    Thats ok! But what about m
 y first order?????           09:05 PM, 29th Feb                   Nikhil                    We will follow up with the relevant team and will try go get it resolved soon.           09:06 PM, 29th Feb                     munnastrikz                    Pls note my mob nmber 0554522535           09:06 PM, 29th Feb                   Nikhil                    We will inform you via email.           09:08 PM, 29th Feb                     munnastrikz                    You can note my secondary mail too.           09:10 PM, 29th Feb                     munnastrikz                    [email-masked]           09:10 PM, 29th Feb                     munnastrikz                    Bcz am using this id frequently           09:10 PM, 29th Feb                   Nikhil                    That's ok. We will update you on [email-masked]           09:10 PM, 29th Feb                     munnastrikz                    I need my items not updates           09:11 PM, 29th Feb                 
     munnastrikz                    Pls call me           09:11 PM, 29th Feb                     munnastrikz                    Nd i need it within 2 days           09:11 PM, 29th Feb                   Nikhil                    We will try to resolve your issue soon.           09:12 PM, 29th Feb                   Nikhil                    Is there anything else I may assist you with today?           09:14 PM, 29th Feb                   Nikhil                    It was a pleasure assisting you. Thank you for shopping with us.           09:16 PM, 29th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/495807