Subject: New Reply Received -
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 29 Feb 2020 03:57:37 +0000

Hi Nikhil Bishnoi,  The customer has responded to the ticket.    Ticket comment <div style="direction: rtl">
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<div style="direction: rtl">نسخة برنامج ماكس 8.8.9</div>
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<div style="direction: rtl">ايفون 6</div>
<div style="direction: ltr">ios12.4.5</div>
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<div style="text-align: right;direction: rtl">‏من الـ iPhone الخاص بي</div>
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في ٢٩‏/٠٢‏/٢٠٢٠ الساعة ١:١٩ ص، كتب/كتبت ‏Max ‏&lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;:<br>
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 491258</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br>
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تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 491258<br>
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نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br>
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نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br>
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نتطلع الى ردكم.</div>
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<div dir="ltr">Nikhil Bishnoi : </div>
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<div>Hi Ahmad,</div>
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<div>Thank you for getting in touch with us. We apologise for the inconvenience caused to you.<br style='box-sizing: border-box; color: rgb(24, 50, 71); font-family: -apple-system, blinkmacsystemfont, "segoe ui", roboto, "helvetica neue", arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial'>
We would request you to reinstall or update your application.<br style='box-sizing: border-box; color: rgb(24, 50, 71); font-family: -apple-system, blinkmacsystemfont, "segoe ui", roboto, "helvetica neue", arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial'>
If you still face the same issue please provide us the following details:</div>
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4. Registered email address.</div>
We look forward to hearing from you.</div>
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<div dir="ltr">Please note that this case will be automatically closed if we don't hear from you within 24 hours.<br style='box-sizing: border-box; color: rgb(24, 50, 71); font-family: -apple-system, blinkmacsystemfont, "segoe ui", roboto, "helvetica neue", arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial'>
The Support Team.</div>
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  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/491258