Subject: Ticket Assigned - Conversation with Bouncing Donut
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 27 Feb 2020 20:18:02 +0000

Hi Nikhil Bishnoi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Bouncing Donut Bouncing Donut                    hi           12:03 AM, 28th Feb                     Bouncing Donut                    trying to buying something           12:03 AM, 28th Feb                   Nikhil                    Hi, Thank you for contacting us. My name is Nikhil. How may I help you?           12:03 AM, 28th Feb                     Bouncing Donut                    i m trying to buy something. and t give me this message           12:04 AM, 28th Feb                     Bouncing Donut                             12:04 AM, 28th Feb                     Bouncing Donut                    can you help me with that.. i tried both with credit & debit card and called my bank as well. there is no issue with bank .. so something is wrong at babyshop end           12:05 AM, 28th Feb                   Nikhil                    We are sorry to hear t
 hat your payment was not successful.           12:05 AM, 28th Feb                   Nikhil                    We would help you out with that.           12:06 AM, 28th Feb                     Bouncing Donut                    sure i am waiting           12:06 AM, 28th Feb                   Nikhil                    Please confirm are you using the app or browser to place an order.           12:06 AM, 28th Feb                     Bouncing Donut                    browser           12:06 AM, 28th Feb                     Bouncing Donut                    on my laptop           12:06 AM, 28th Feb                   Nikhil                    Thank you for your confirmation.           12:07 AM, 28th Feb                   Nikhil                    We would request you to please delete the history and clear the cache and cookies ad try again for the payment           12:07 AM, 28th Feb                     Bouncing Donut                    once you fix this issue .. i have another query regar
 ding order #9771049617
i placed the order, it was done and after 1 day it got cancelled from babayshop side..
may i know the reason.           12:07 AM, 28th Feb                     Bouncing Donut                    will do that           12:08 AM, 28th Feb                   Nikhil                    We would request you to please use Google Chrome to place an order.           12:08 AM, 28th Feb                     Bouncing Donut                    i m using chrome           12:08 AM, 28th Feb                   Nikhil                    We will surely help you out with that as well.           12:08 AM, 28th Feb                     Bouncing Donut                    ok waiting           12:08 AM, 28th Feb                   Nikhil                    That is good to know. Please clear the history, cache and cookies and try placing the order again.           12:09 AM, 28th Feb                   Nikhil                    In the mean time i will check your another order. Please allow me a moment.           12:09 AM, 28th Feb                     Bouncing Donut                    that i will try once
  we are done with this chat..
i will try that one           12:09 AM, 28th Feb                     Bouncing Donut                    plz help me with details of order #9771049617           12:10 AM, 28th Feb                   Nikhil                    We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.           12:10 AM, 28th Feb                   Nikhil                    During quality check we found out that 161403579 - - Giggles Embroidered Frill and Tassel Detail Dungarees was not in a good condition to be sold, and hence the order was cancelled.           12:11 AM, 28th Feb                   Nikhil                    You got the notification for the same.           12:11 AM, 28th Feb                     Bouncing Donut                    so when it will get in stock will i be able to purchase it on same discounted price?   
         12:12 AM, 28th Feb                   Nikhil                    I am sorry, i don't have that information with me. I will not be able to comment on when this item will be back in stock.           12:13 AM, 28th Feb                   Nikhil                    We would suggest you to please click on 'Notify Me' option so that when the item is back in stock you will be notified of the same.           12:14 AM, 28th Feb                   Nikhil                    Is there anything else I may assist you with today?           12:15 AM, 28th Feb                   Nikhil                    As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           12:17 AM, 28th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/492341