Subject: New Reply Received - Exchange
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 27 Feb 2020 20:03:04 +0000

Hi Nikhil Bishnoi,  The customer has responded to the ticket.  Exchange  Ticket comment <div dir="auto">I would like to return these 3 items....</div>
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<div dir="auto">Hope you will return it ...</div>
<div dir="auto"> And i will easy for me if u send someone to collect the items from my house ....<img id="HEV1582833661134" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA5MTMzMzY5NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.KUDrUdQM719gBXn_WEKA4Ak5vBMkagFmGgaH1jNHVII" width="268" height="551"><img id="HEV1582833667098" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA5MTMzMzY5OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.jUBNuitQtvvvpP38gr0bktf2Rqqf9Cpp0RSySKbUZ7o" width="268" height="551"><img id="HEV1582833673736" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA5MTMzMzY5OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.sOog6bSaRx4LTiFEAGK9D71J6MBr1XnPah8nivocxdg" width="268" height="92">sports
 Bra </div>
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<div style="font-size:85%;color:#575757" dir="auto">Sent from my Samsung Galaxy smartphone.</div>
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<div>-------- Original message --------</div>
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<div>From: Centrepoint &lt;[email-masked]&gt; 
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<div>Date: 27/02/2020 11:47 pm (GMT+04:00) </div>
<div>To: [email-masked] </div>
<div>Subject: Re: [#488775] - Exchange </div>
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<div>Hi Saba,</div>
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<div>Thank you for your confirmation. </div>
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<div>We would like to inform you that the easiest way for the return is to visit the nearest store and return the items there. </div>
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<div>Here’s what you need to do.</div>
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<div>· Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Centrepoint store in the UAE.</div>
<div>· Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.</div>
<div>· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund
 to your card.</div>
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<div>Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.</div>
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<div>You can also inform us the name of the items you wish to return and we will raise a return request for you. Our collection team will come and collect the items from you. Once the returned items are delivered to our warehouse, and after the approval from
 the quality team, we will initiate the refund.</div>
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<div dir="ltr">We look forward to hearing from you.<br style="color:rgb(24,50,71); font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; text-decoration-style:initial; text-decoration-color:initial; box-sizing:border-box">
<br style="color:rgb(24,50,71); font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; text-decoration-style:initial; text-decoration-color:initial; box-sizing:border-box">
Please note that this case will be automatically closed if we don't hear from you within 24 hours.<br style="color:rgb(24,50,71); font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; text-decoration-style:initial; text-decoration-color:initial; box-sizing:border-box">
<br style="color:rgb(24,50,71); font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; text-decoration-style:initial; text-decoration-color:initial; box-sizing:border-box">
Your friends,<br style="color:rgb(24,50,71); font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; text-decoration-style:initial; text-decoration-color:initial; box-sizing:border-box">
The Support Team.<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/488775