Subject: Ticket Assigned - Re: Fetchr Support \ Ticket #1776283 Updated \ Arrange urgent delivery.
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 27 Feb 2020 17:02:06 +0000

Hi Nikhil Bishnoi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Re: Fetchr Support \ Ticket #1776283 Updated \ Arrange urgent delivery. Hi Team,     Kindly note that we're checking with the concerned team and we will update you.          Thank you.     Regards,                   Lara Sherine William Eskander           Client Support Coordinator         UAE Phone: +971 4 801811         KSA Phone:  +966112049111       Website: www.fetchr.us        
             
              On
              Thu, Feb 27 at  4:48 PM
              ,  Centrepoint <[email-masked]>  wrote:

 
 Please take a look at ticket #490756  

 
Problem Statement:  Late Collection 
   
 Order Date : Feb 20, 2020 
 Order ID: 6466344819 
 Actual Delivery Date : Feb 22, 2020 
 Return Tracking ID: 34118917806343 

Assistance Required: Need Urgent Collection 

Issue Description: The return request was created on ​Feb 22, 2020 and till now the item has not collected from the customer so kindly arrange the collection on priority basis. 
   
 Regards, 
 Abhishek Sisodia 

 
             
              On
              Thu, 27 Feb at  4:24 PM
              ,  Centrepoint <[email-masked]>  wrote:
                
 Hi Mostafa, 

 Thank you for getting in touch with us. 

   
 We are truly sorry to hear that our courier team failed to pickup the items from you.  
 ​ 
 This is surely not the experience we want our customers to have when they shop with us. Our return and refunds are always meant to be a hassle free process.  

 We can understand your frustration here. Please be assured as we have now escalated this issue with our courier team and they will arrange a pickup for your items.  

 Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here.  

 Feel free to get in touch with us for further assistance. 

 Your friends, 
 
 The Support Team

 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/491329