Subject: New Reply Received - Exchange
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 27 Feb 2020 02:40:18 +0000

Hi Nikhil Bishnoi,  The customer has responded to the ticket.  Exchange  Ticket comment <div dir="auto">Hello,</div>
<div dir="auto">I dont have any account there,</div>
<div dir="auto">So what to do now? Please suggest me easiest way to return your product...</div>
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<div dir="auto" style="font-size:85%; color:#575757">Sent from my Samsung Galaxy smartphone.</div>
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<div>-------- Original message --------</div>
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<div>From: Centrepoint &lt;[email-masked]&gt; 
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<div>Date: 27/02/2020 5:01 am (GMT+04:00) </div>
<div>To: [email-masked] </div>
<div>Subject: Re: [#488775] - Exchange </div>
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<div>Hi Saba,</div>
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<div>Thank you for shopping with us.</div>
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<div dir="ltr">​Currently, you may exchange Shoe Mart items in any Centrepoint/Shoemart store within 14 days from the collection/delivery date providing that the item is available in the store.
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<div>Exchange is not available at www.splashfashions.com. You can return online purchases through the below three channels:</div>
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<div>· You can contact our customer support team on 800-6927 to book a return and to be notified of the refund amount based on our return policy.</div>
<div>· You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.</div>
<div>· You can now drop off your return to any Centrepoint store across the UAE.</div>
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<div>Here’s what you need to do.</div>
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<div>· Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Centrepoint store in the UAE.</div>
<div>· Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.</div>
<div>· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund
 to your card.</div>
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<div>Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.</div>
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<div>Feel free to get in touch with us for further assistance.</div>
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<div>Your friends,</div>
<div dir="ltr">The Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/488775