Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 26 Feb 2020 20:48:24 +0000

Hi Nikhil Bishnoi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi, can you please clarify why I am  not able to order for click and collect for last few days?           12:34 AM, 27th Feb                   Nikhil                    Hi, Thank you for contacting us. My name is Nikhil. How may I help you?           12:35 AM, 27th Feb                     User                    If you could tell me why cant I select click and collect option on my order that would be helpful?           12:36 AM, 27th Feb                   Nikhil                    Could you please confirm whether the click and collect option is available for the items you are selecting.           12:37 AM, 27th Feb                     User                    Well, I am trying to order items on babyshop.           12:38 AM, 27th Feb                     User                    I have always used click and collect           12:38 A
 M, 27th Feb                     User                    Is there change in system?           12:38 AM, 27th Feb                   Nikhil                    The click and collect option will be available under the 'Buy Now' option.           12:39 AM, 27th Feb                   Nikhil                    The item which you may be selecting may not have Click and Collect option.           12:39 AM, 27th Feb                     User                    Ok, so I need to check item by item?           12:40 AM, 27th Feb                   Nikhil                    I am afraid yes. May be 1 of the item will not have click and collect option.           12:40 AM, 27th Feb                   Nikhil                    Are you ordering anything that needs assembly?           12:41 AM, 27th Feb                     User                    No           12:41 AM, 27th Feb                     User                    All cloths and small items           12:41 AM, 27th Feb                     User        
             I shall check as per your advice. Thanks           12:41 AM, 27th Feb                   Nikhil                    Okay, thank you for your undersanding.           12:42 AM, 27th Feb                   Nikhil                    understanding*           12:42 AM, 27th Feb                   Nikhil                    Is there anything else i may assist you with today?           12:42 AM, 27th Feb                     User                    Well it's not at all convenient like before then.           12:42 AM, 27th Feb                   Nikhil                    I understand, but going forward you will not face this issue again, as you are aware of this fact now.           12:43 AM, 27th Feb                   Nikhil                    Or we will recommend you to try Home Delivery and check the services for our delivery partner.           12:45 AM, 27th Feb                   Nikhil                    We rely on third party courier partners who are supposed to be the best to deli
 ver the products to the customer.           12:45 AM, 27th Feb                   Nikhil                    Is there anything else I may assist you with today?           12:46 AM, 27th Feb                   Nikhil                    It was a pleasure assisting you. Thank you for shopping with us.           12:48 AM, 27th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/489865