Subject: Ticket Assigned - Conversation with Wriggly Football
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Wed, 26 Feb 2020 19:03:48 +0000

Hi Nikhil Bishnoi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Wriggly  Football Wriggly  Football                    Hi           10:32 PM, 26th Feb                     Wriggly  Football                    I am osama           10:32 PM, 26th Feb                   Nikhil                    Hi, Thank you for contacting us. My name is Nikhil. How may I help you?           10:34 PM, 26th Feb                     Wriggly  Football                    My email ID is [email-masked]. I am unable to link my shukran card number 1700000274732715           10:34 PM, 26th Feb                     Wriggly  Football                    My mobile number is +966555006763           10:34 PM, 26th Feb                   Nikhil                    I will be happy to assist you with that. Please allow me a moment to check your details.           10:35 PM, 26th Feb                     Wriggly  Football                    Thanks         
   10:35 PM, 26th Feb                   Nikhil                    Are you getting an error message while linking your Shukran card?           10:36 PM, 26th Feb                     Wriggly  Football                    yes. It says my mobile number for shukran card and for centrepoint account is not same           10:37 PM, 26th Feb                     Wriggly  Football                    But i belive it is same. Can u please check and change the number           10:37 PM, 26th Feb                   Nikhil                    I am sorry, but we don't have access at our end to check the details for the customers.           10:38 PM, 26th Feb                   Nikhil                    You can check the details at your end by logging onto your account.           10:39 PM, 26th Feb                     Wriggly  Football                             10:39 PM, 26th Feb                     Wriggly  Football                    Can you please guide from where i can see my mobile number?         
   10:40 PM, 26th Feb                   Nikhil                    Click on you name (Your Profile)           10:40 PM, 26th Feb                     Wriggly  Football                    Yes it does not show my mobile number           10:41 PM, 26th Feb                     Wriggly  Football                             10:41 PM, 26th Feb                   Nikhil                    Update your profile and add your mobile number           10:42 PM, 26th Feb                     Wriggly  Football                    There is no place to enter mobile number           10:43 PM, 26th Feb                     Wriggly  Football                    On clicking update ur profile it says your profile is updated           10:43 PM, 26th Feb                   Nikhil                    Click on Address Book and check           10:45 PM, 26th Feb                     Wriggly  Football                    My address book shows the same mobile number which is linked to shukran card           10:45 PM, 26th Fe
 b                     Wriggly  Football                    +966555006763           10:46 PM, 26th Feb                     Wriggly  Football                             10:47 PM, 26th Feb                   Nikhil                    We would request you to check once with the Shukran team.           10:47 PM, 26th Feb                     Wriggly  Football                    I have shukran app in my mobile. I log in using my above number and it shows my shukran card number           10:48 PM, 26th Feb                     Wriggly  Football                    now i am unable to link that shukran card number in centrpoint website           10:48 PM, 26th Feb                   Nikhil                    Could you please share with us the image for the error message.           10:50 PM, 26th Feb                   Nikhil                    To link your Shukran card, please follow the below steps: 
1- Log in your account.
2- Go to My account > Shukran > Link your account here.
3- Follow the provided steps on the webpage

After you have linked your UAE Shukran account and you have 200 points or more, you will be eligible to spend your points.           10:50 PM, 26th Feb                     Wriggly  Football                             10:51 PM, 26th Feb                     Wriggly  Football                    Shukran card           10:53 PM, 26th Feb                     Wriggly  Football                    Shukran card profile           10:53 PM, 26th Feb                   Nikhil                    We can escalate your issue the technical team and ask them to resolve your issue.           10:54 PM, 26th Feb                   Nikhil                    We will get back to you once we hear from them.           10:55 PM, 26th Feb                     Wriggly  Football                    Thanks           10:55 PM, 26th Feb                     Wriggly  Football                    can i get some complaint number for follow up?           10:55 PM, 26th Feb                     Wriggly  Football                
     Otherwise i will be explaining everything again to a new representative           10:56 PM, 26th Feb                   Nikhil                    Once i will close this chat, you will get the notification for the same.           10:56 PM, 26th Feb                     Wriggly  Football                    Thanks alot           10:56 PM, 26th Feb                     Wriggly  Football                    appreciate your support           10:56 PM, 26th Feb                   Nikhil                    You are welcome! Is there anything else I may assist you with today?           10:58 PM, 26th Feb                     Wriggly  Football                    No thanks           10:59 PM, 26th Feb                   Nikhil                    It was a pleasure assisting you. Thank you for shopping with us.           11:03 PM, 26th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/489667