Subject: New Reply Received - Re: Your products are on the way
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 26 Feb 2020 17:46:30 +0000

Hi Nikhil Bishnoi,  The customer has responded to the ticket.  Re: Your products are on the way  Ticket comment <div>Dear Customer Service,</div>
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<div>Thank you for contacting SMSA regarding this matter and putting this on priority. </div>
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<div>As per our conversation this afternoon, parcel will be delivered either today or tomorrow. </div>
<div>Please send me a confirmation of the exact time of delivery  in the form of email or phone call.</div>
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<div>This issue has on going for a while now and it has been a frustrating experience as a customer. However, I really appreciate your efforts in solving this problem. I hope that you will true to your words this time and there would be no delays.</div>
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<div id="yMail_cursorElementTracker_1582739171787">Thank you.</div>
<br><div id="ymail_android_signature"><a id="ymail_android_signature_link" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" rel="noreferrer">Sent from Yahoo Mail on Android</a></div> <br> <blockquote style="margin: 0 0 20px 0"> <div style="font-family:Roboto, sans-serif; color:#6D00F6"> <div></div>
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<div>On Wed, Feb 26, 2020 at 8:21 PM, Centrepoint</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv4584273284"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
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<div>​Hi Jacquelin,</div>
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<div>We apologise for the inconvenience caused to you.</div>
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<div>We have forwarded the request for mobile number update 8 days ago and we have the acknowledgement from the SMSA team as well. We have escalated this issue with them and we are waiting for their response for the same.</div>
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<div>We are trying our level best to get the shipment delivered to you. We thank you for your understanding and cooperation.</div>
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<div dir="ltr">Please feel free to get in touch with us for further assistance.<br style="font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;orphans:2;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;text-decoration-color:initial;color:rgb(24, 50, 71);font-family:-apple-system, blinkmacsystemfont,"><br style="font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;orphans:2;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;text-decoration-color:initial;color:rgb(24, 50, 71);font-family:-apple-system, blinkmacsystemfont,">Your friends,<br style="font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;orphans:2;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;text-decoration-color:initial;color:rgb(24, 50, 71);font-family:-apple-system, blinkmacsystemfont,">The Support Team.<span dir="ltr" style="color:rgb(24, 50, 71);font-family:-apple-system, BlinkMacSystemFont,"></span><br><br>
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</div></div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/468335