Subject: Ticket Assigned - Conversation with Cold Sun
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Tue, 25 Feb 2020 21:32:09 +0000

Hi Nikhil Bishnoi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Cold Sun Cold Sun                    Hello           01:17 AM, 26th Feb                   Bot                   أهلا مرة أخرى!           01:17 AM, 26th Feb                     Cold Sun                    What about my return items           01:18 AM, 26th Feb                     Cold Sun                    No one collected it           01:18 AM, 26th Feb                   Nikhil                    Hi, Thank you for contacting us. My name is Nikhil. How may I help you?           01:18 AM, 26th Feb                     Cold Sun                    I have return items           01:19 AM, 26th Feb                     Cold Sun                    Why no one respond           01:19 AM, 26th Feb                   Nikhil                    We are truly sorry to hear that our courier team failed to pickup the items from you. This is surely not the experience we want our customers to have when they shop with us. Our return and refunds are always meant to be a hassle free process.           01:20 AM, 26th Feb                   Nikhil                    Could you please help me with your Order number           01:20 AM, 26th Feb                     Cold Sun                    But its too late           01:20 AM, 26th Feb                     Cold Sun                    6464837917           01:22 AM, 26th Feb                   Nikhil                    We sincerely apologise for the delay in the collection for your returns.           01:22 AM, 26th Feb                   Nikhil                    Thank you for providing us with the requested information.           01:22 AM, 26th Feb                     Cold Sun                    When they will collect           01:22 AM, 26th Feb                   Nikhil                    Please allow me a moment to fetch your details.           01:23 AM, 26th Feb                     Cold Sun                    K           01:23 AM, 26th Feb                   Nikhil                    Could you please provide us the name of the items you have requested for the return.           01:26 AM, 26th Feb                   Nikhil                    Are we still connected?           01:27 AM, 26th Feb                   Nikhil                    As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           01:31 AM, 26th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/486074