Subject: Ticket Assigned - Conversation with khadeejah
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Tue, 25 Feb 2020 21:23:47 +0000

Hi Nikhil Bishnoi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with khadeejah khadeejah                    Return request not collected           01:05 AM, 26th Feb                   Nikhil                    Hi, Thank you for contacting us. My name is Nikhil. How may I help you?           01:06 AM, 26th Feb                     khadeejah                    I had ordered 4 items online and requested a return           01:06 AM, 26th Feb                     khadeejah                    why has no one come to collect it and arrange my refund           01:07 AM, 26th Feb                   Nikhil                    We are truly sorry to hear that our courier team failed to pickup the items from you. This is surely not the experience we want our customers to have when they shop with us. Our return and refunds are always meant to be a hassle free process. 
​           01:07 AM, 26th Feb                   Nikhil                    Could you please help us with your order number           01:08 AM, 26th Feb                     khadeejah                    6465867321           01:08 AM, 26th Feb                   Nikhil                    Thank you for providing us with the requested information.           01:10 AM, 26th Feb                   Nikhil                    We are sorry to see that the items are not collected yet from you.           01:11 AM, 26th Feb                   Nikhil                    We have forwarded your issue to our concern team. Once we will get any update we will get back to you.           01:11 AM, 26th Feb                     khadeejah                    Thank you, can I have a reference for this request?           01:12 AM, 26th Feb                   Nikhil                    Once i will close this chat, you will get the email notification for the same.           01:14 AM, 26th Feb                   Nikhil                    Could you please confirm your email id           01:15 AM, 26th Feb                   Nikhil                    Could you please confirm that your email id is [email-masked]'.           01:16 AM, 26th Feb                   Nikhil                    Are we still connected?           01:21 AM, 26th Feb                   Nikhil                    As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           01:23 AM, 26th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/486059