Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 25 Feb 2020 20:50:08 +0000

Hi Nikhil Bishnoi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    hi           12:38 AM, 26th Feb                     User                    hi           12:40 AM, 26th Feb                     User                    i need to cancle my order           12:41 AM, 26th Feb                     User                    can i do that           12:42 AM, 26th Feb                   Nikhil                    Hi, Thank you for contacting us. My name is Nikhil. How may I help you?           12:43 AM, 26th Feb                     User                    i need to cancle my order           12:43 AM, 26th Feb                     User                    can i do?           12:43 AM, 26th Feb                   Nikhil                    Could you please provide me with your order number so that i can check.           12:43 AM, 26th Feb                     User                    0771266753           12:44 AM, 26th Feb                     User                    sry           12:44 AM, 26th Feb                     User                    9771266753           12:44 AM, 26th Feb                   Nikhil                    Thank you for providing us with the requested information.           12:44 AM, 26th Feb                   Nikhil                    Please allow me a moment to fetch your details.           12:45 AM, 26th Feb                     User                    ok           12:45 AM, 26th Feb                   Nikhil                    Yes, as per the system the status for your order is 'Submitted to Warehouse'. You can cancel your order now.           12:46 AM, 26th Feb                   Nikhil                    If you wish i can do that for you.           12:46 AM, 26th Feb                     User                    ok do           12:46 AM, 26th Feb                   Nikhil                    Sure.           12:46 AM, 26th Feb                     User                    thank you           12:46 AM, 26th Feb                     User                    ok i recieved msg           12:47 AM, 26th Feb                   Nikhil                    Thank you for your confirmation.
I’m sorry to hear you wish to cancel your order. Upon your request, I have gone ahead and cancelled your order.
The amount you paid will be refunded to your original payment method in 7-14 working days.
We look forward to serve you again in future.
Your friends,
The Support Team           12:48 AM, 26th Feb                     User                    thank you           12:49 AM, 26th Feb                   Nikhil                    Thank you for your confirmation.
I’m sorry to hear you wish to cancel your order. Upon your request, I have gone ahead and cancelled your order.
We look forward to serve you again in future.           12:49 AM, 26th Feb                   Nikhil                    Is there anything else I may assist you with today?           12:49 AM, 26th Feb                     User                    no thank you           12:49 AM, 26th Feb                   Nikhil                    You are welcome!           12:49 AM, 26th Feb                   Nikhil                    It was a pleasure assisting you. Thank you for shopping with us.           12:49 AM, 26th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/485971