Subject: Ticket Assigned - Conversation with User
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Tue, 25 Feb 2020 18:50:43 +0000

Hi Nikhil Bishnoi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi  I just want to know if I purchased an item online and received. If i order wrong size then how can I return the item kindly explain me           10:32 PM, 25th Feb                   Nikhil                    Hi, Thank you for contacting us. My name is Nikhil. How may I help you?           10:33 PM, 25th Feb                   Nikhil                    We will be happy to assist you with that.Currently, you may exchange Shoe Mart items in any Centrepoint/Shoemart store within 14 days from the collection/delivery date providing that the item is available in the store.           10:34 PM, 25th Feb                   Nikhil                    Is there anything else I may assist you with today?           10:36 PM, 25th Feb                     User                    I purchazed an offer item i want to change the size that time offe
 r end so how I am treated the same price as purchaze or I pay the difference           10:40 PM, 25th Feb                   Nikhil                    As informed that the item can be exchanged at the store providing the same item is available at the store.           10:43 PM, 25th Feb                   Nikhil                    In case the item is not available at the store, you can return the item at the store.           10:44 PM, 25th Feb                     User                    Thanks alot           10:44 PM, 25th Feb                   Nikhil                    You will be refunded for the amount which you have paid.           10:44 PM, 25th Feb                   Nikhil                    The difference between the price is to be paid by you.           10:46 PM, 25th Feb                   Nikhil                    Is there anything else I may assist you with today?           10:48 PM, 25th Feb                   Nikhil                    It was a pleasure assisting you. Thank y
 ou for shopping with us.           10:50 PM, 25th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/485259