Subject: Ticket Assigned - Conversation with Galloping Football
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Tue, 25 Feb 2020 18:20:43 +0000

Hi Nikhil Bishnoi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Galloping  Football Galloping  Football                    yes my address and mobile nmber is correct           10:01 PM, 25th Feb                   Nikhil                    Hi, Thank you for contacting us. My name is Nikhil.  How may I help you?           10:02 PM, 25th Feb                   Nikhil                    Thank you for your confirmation.           10:02 PM, 25th Feb                   Nikhil                    We will escalate your concern to the delivery team, and will ask them to contact you to schedule the delivery.           10:03 PM, 25th Feb                     Galloping  Football                    i want to know the name of the delivery man that updated the system and put there that i was not informed           10:03 PM, 25th Feb                     Galloping  Football                    i am really pissed, this is the second time this 
 happened to me           10:04 PM, 25th Feb                   Nikhil                    I am sorry for the inconvenience caused to you. As you may be aware we are using the 3rd party courier services to deliver the shipment.           10:04 PM, 25th Feb                   Nikhil                    We have now taken your valuable feedback and shared it with the concerned team. They are going to make sure that this doesn't happen with you in your future purchases.           10:06 PM, 25th Feb                     Galloping  Football                    i need those items immediately           10:07 PM, 25th Feb                     Galloping  Football                    do you have any proof that they will call me?           10:08 PM, 25th Feb                   Nikhil                    We will follow up with the delivery team to arrange the delivery. Please confirm is this your mail id [email-masked]'.           10:08 PM, 25th Feb                     Galloping  Football       
              yes           10:08 PM, 25th Feb                   Nikhil                    We will forward your issue to our concern team. Once we will get any update we will get back to you.           10:09 PM, 25th Feb                   Nikhil                    Are we still connected?           10:11 PM, 25th Feb                     Galloping  Football                    thank you           10:11 PM, 25th Feb                   Nikhil                    You are most welcome!           10:11 PM, 25th Feb                   Nikhil                    Is there anything else I may assist you with today?           10:12 PM, 25th Feb                     Galloping  Football                    this is the second time i contacted you about this, please make sure that i will have items           10:12 PM, 25th Feb                   Nikhil                    We will ask the delivery team to call you and schedule the delivery. Please confirm, what is the suitable time to call you?           10:1
 3 PM, 25th Feb                   Nikhil                    Are we still connected?           10:15 PM, 25th Feb                   Nikhil                    As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           10:19 PM, 25th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/485052