Subject: Ticket Assigned - Conversation with shivani.2505
From: Lifestyle <[email-masked]>
To: [email-masked]
Date: Tue, 25 Feb 2020 17:42:08 +0000

Hi Nikhil Bishnoi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shivani.2505 shivani.2505                    Hi this is my order number: 9771264819           09:25 PM, 25th Feb                     shivani.2505                    Can you please tell me what is the status?           09:25 PM, 25th Feb                   Nikhil                    Hi, Thank you for contacting us. My name is NIkhil. How may I help you?           09:25 PM, 25th Feb                   Nikhil                    Please allow me a moment to fetch your details.           09:26 PM, 25th Feb                     shivani.2505                    Okay           09:26 PM, 25th Feb                   Nikhil                    As per the system we can see that your order number 9771264819 has been places successfully and the status as of now is 'Submitted to Warehouse'.           09:27 PM, 25th Feb                   Nikhil                    Is there anything
  else I may assist you with today?           09:29 PM, 25th Feb                     shivani.2505                    Okay do you see any payment history? Bcz i just got this msg "Unfortunately your payment for your order did not go through. In case money is debited from your account, please contact your bank."           09:29 PM, 25th Feb                   Nikhil                    No, as per the system we can see that you have ordered this order as 'Guest' and we will not be able to see any other details           09:31 PM, 25th Feb                   Nikhil                    Could you please provide us with your registered email id           09:32 PM, 25th Feb                     shivani.2505                    Okay. So according to you i should expect my order.?           09:32 PM, 25th Feb                     shivani.2505                    [email-masked]           09:32 PM, 25th Feb                     shivani.2505                    I dont have any registered account in
  lifestyle.           09:33 PM, 25th Feb                     shivani.2505                    But i place order using this email id.           09:34 PM, 25th Feb                   Nikhil                    Yes, you can expect your order           09:37 PM, 25th Feb                   Nikhil                    We don't see any rejected order for this email id.           09:37 PM, 25th Feb                     shivani.2505                    Okay, thank you           09:38 PM, 25th Feb                   Nikhil                    You are most welcome.           09:39 PM, 25th Feb                   Nikhil                    Is there anything else I may assist you with today?           09:39 PM, 25th Feb                   Nikhil                    It was a pleasure assisting you. Thank you for shopping with us.           09:41 PM, 25th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/484696