Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 25 Feb 2020 17:28:24 +0000

Hi Nikhil Bishnoi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi I already filed a return case           09:12 PM, 25th Feb                     User                    when you’ll come for collection?           09:12 PM, 25th Feb                   Nikhil                    Hi, Thank you for contacting us. My name is NIkhil. How may I help you?           09:12 PM, 25th Feb                     User                    I filed a return form           09:12 PM, 25th Feb                   Nikhil                    Please help me with your order number.           09:12 PM, 25th Feb                     User                    wait I’ll check my messages           09:13 PM, 25th Feb                   Nikhil                    Sure.           09:13 PM, 25th Feb                     User                    Order 9771157105 for Juniors Printed Cap with Embro... +7more item(s) for AED  92.7 is confirmed. Expect delivery by 27-02-2020.           09:14 PM, 25th Feb                     User                    The Cap for the baby           09:14 PM, 25th Feb                     User                    it’s too tight on his head and he is 7 months and the description said it’s from 0 to 24 months           09:14 PM, 25th Feb                     User                    but it didn’t fit his head           09:15 PM, 25th Feb                     User                    ??           09:16 PM, 25th Feb                     User                    R u still there?           09:17 PM, 25th Feb                   Nikhil                    yes           09:17 PM, 25th Feb                     User                    Okay           09:18 PM, 25th Feb                   Nikhil                    Please allow me a minute to fetch your details.           09:18 PM, 25th Feb                     User                    okay           09:18 PM, 25th Feb                     User                    plz don’t be late :)           09:18 PM, 25th Feb                   Nikhil                    As per the system we can see that you have already raised a return request for this item.           09:19 PM, 25th Feb                     User                    Yes           09:20 PM, 25th Feb                     User                    so they’ll call me or send msg or sms?           09:20 PM, 25th Feb                   Nikhil                    Our collection team will contact you to schedule the collection.           09:20 PM, 25th Feb                     User                    i told you that I filed a return form dear           09:21 PM, 25th Feb                     User                    okay           09:21 PM, 25th Feb                   Nikhil                    I would like to inform you that you can even return the items at the store.           09:21 PM, 25th Feb                     User                    what about the gift certificate?           09:21 PM, 25th Feb                     User                    When they’ll take it ?           09:21 PM, 25th Feb                   Nikhil                    Please elaborate what Gift Certificate are you referring to?           09:24 PM, 25th Feb                   Nikhil                    Are we still connected?           09:26 PM, 25th Feb                   Nikhil                    As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           09:27 PM, 25th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/484513