Subject: Ticket Assigned - Conversation with User
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sat, 22 Feb 2020 20:40:36 +0000

Hi Nikhil Bishnoi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           12:23 AM, 23nd Feb                     User                    i tried to use a coupon but it says it’s only for centerpoint !  
           12:23 AM, 23nd Feb                     User                    What does that mean           12:23 AM, 23nd Feb                   Nikhil                    Hi, Thank you for contacting us. My name is Nikhil. How may I help you?           12:25 AM, 23nd Feb                   Nikhil                    We apologise for the inconvenience caused to you.           12:25 AM, 23nd Feb                     User                    Hi Nikhil           12:26 AM, 23nd Feb                   Nikhil                    Could you please share with us the screen shot of the error message you are getting.           12:26 AM, 23nd Feb                     User                    I want to use a coupon but it didn’t work           12:26 AM, 23nd Feb                     User                    ok           12:26 AM, 23nd Feb                   Nikhil                    I will surely help you out with this.           12:26 AM, 23nd Feb                   Nikhil                    Also please confirm the item you wish to purchase online.           12:27 AM, 23nd Feb                     User                    It’s NYX cosmetic           12:28 AM, 23nd Feb                     User                    I’m using it in my language           12:28 AM, 23nd Feb                     User                    but it says it’s only uses in centerpoint           12:28 AM, 23nd Feb                   Nikhil                    I am sorry to hear that, could you please translate the name of the item and the coupon code that you are using online           12:29 AM, 23nd Feb                     User                    The code is KIDZ1           12:30 AM, 23nd Feb                     User                    And the items are NYX brand cosmetic           12:30 AM, 23nd Feb                     User                    and a flormar nailpolish           12:31 AM, 23nd Feb                   Nikhil                    Please allow us a minute to check it           12:32 AM, 23nd Feb                     User                    sure           12:32 AM, 23nd Feb                   Nikhil                    We thank you for your patience           12:37 AM, 23nd Feb                   Nikhil                    As we can check the code is not valid on cosmetic items.           12:38 AM, 23nd Feb                     User                    Oh           12:38 AM, 23nd Feb                     User                    i see           12:38 AM, 23nd Feb                   Nikhil                    We apologise for the inconvenience caused to you.           12:39 AM, 23nd Feb                     User                    okay then           12:39 AM, 23nd Feb                     User                    thanks for your help           12:39 AM, 23nd Feb                   Nikhil                    Is there anything else I may help you with today?           12:39 AM, 23nd Feb                   Nikhil                    You are welcome!           12:39 AM, 23nd Feb                     User                    I’m good.. Thank u           12:39 AM, 23nd Feb                   Nikhil                    It was a pleasure assisting you. Thank you for shopping with us.           12:40 AM, 23nd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/476845